As it’s related to photos I’m assuming it’s picslve.Is it a merlin project or picsolve?
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As it’s related to photos I’m assuming it’s picslve.Is it a merlin project or picsolve?
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I know you joke but there is a map VIP desk at the RBO that towers staffI'm waiting for the VIP's,
"Do they have red carpet?"
I know you joke but there is a map VIP desk at the RBO that towers staff
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Nah just free drinks quenchers...Unbelievable, with refillable port and cigars on offer at a reduced rate?
It totally depends. Self service in shops is slower IMO and I never use them.Self service order points and checkouts have NEVER been about making service "faster" as many have alluded to. This was an early marketing ploy, mainly from supermarkets, when they introduced them in the first place.
Back then, going to a manned checkout was customary practice and has been since the beginning of time. So self service checkouts were marketed as the quiet tills in the corner that you could quickly scan your bottle of Coke and sandwich through and put some money in a slot, bypassing queues of large trolley shops.
They eventually became more and more popular and their usage increased to the point where they now handle the majority of basket shops in some stores and the introduction of "belted" units means they are getting used more for trolley shops as well.
If you look closely, virtually no company refers to them as "fast" anymore and haven't done in many years. But to hear many of you and many customers I encounter still refer to them and perceive them as such, proves that the way they were initially sold to society was clearly very successful.
In fact, it is almost always significantly SLOWER when processing a large basket or trolley transaction. The "fast" branding was in relation to the queue lengths vs regular checkouts and not the machines themselves where queuing for them now has become the norm.
Although the initial selling point was guff about "fast lanes" and now the official speil is about giving customers "payment choices", self service machines are and always will be about labour cost savings.
Train tickets come to mind, say someone booking a derby to at pancras ticket, it's just tap a button,tap pay then tap your phone.It totally depends. Self service in shops is slower IMO and I never use them.
However when properly designed, self service can be quicker. Especially now with NFC technology, for buying tickets.
No, it's not true. That is the perception. It's the lack of QUEUE that often makes it quicker, not the machine itself. If there was a ticket machine next to a manned ticket kiosk and neither had a queue, the person would be able to process the transaction much faster.Train tickets come to mind, say someone booking a derby to at pancras ticket, it's just tap a button,tap pay then tap your phone.
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I'm pretty sure at DBY at least it's quicker!No, it's not true. That is the perception. It's the lack of QUEUE that often makes it quicker, not the machine itself. If there was a ticket machine next to a manned ticket kiosk and neither had a queue, the person would be able to process the transaction much faster.
I don't see what NFC payments have to do with it, almost any chip and pin pad in existence now has NFC, it doesn't have to plugged in to a self service ticket machine?
Yes that's exactly what they do. Machines are designed to remove as much labour cost as possible so it makes sense to have more of them available then people. This then creates a queue for the few manned kiosks which means the vast array of ticket machines are quicker as you don't queue for them.I don't know about buying tickets, but collecting pre-booked tickets is much easier using the machine, you literally stick your card in, type a code and they come out.
Yes in some cases a human takes the same time or quicker than the machine. But usually there is more than one machine, and in many cases a ticket desk as well. In most cases, they can afford to have more machines than they can people. So if it weren't for the machine everyone would be queueing at the ticket desk.
I think you misunderstood my point, self service machines are (in some cases) quicker because they can afford to have more machines than they would have people.Yes that's exactly what they do. Machines are designed to remove as much labour cost as possible so it makes sense to have more of them available then people. This then creates a queue for the few manned kiosks which means the vast array of ticket machines are quicker as you don't queue for them.
So in answer to the original question posed, yes it probably is about time Towers introduced self service ticket machines as they clearly have no intention of forking out to man kiosks to cut queues.
But this perception that all self service machines are quicker is as a result of manufactured demand for them by cutting back on labour costs. In essence, companies create their own queues to force you to use their machines as its operational cheaper for them.