I've only visited Alton Towers twice in the past 5 years. My visit was back in 2008, but since it was my first time visiting, it was all new to me to discover and explore. I have to admit the moment I stepped into the lobby at Splash Landings made me feel like that I wasn't at a theme park in the middle of Staffordshire, but in a magical place...This was just when Merlin took over, I heard the old music playing on Towers Street and got a rush of tingling running through my spine, it was amazing. I explored the park, Experienced Nemesis and Oblivion for the first time and thought both were amazing, everywhere I went in the park It felt magical even though it was a visit under the Merlin owned Towers in 2008. It was a rainy day, I rode the Flume as my last ride, was wet and cold, but it felt so cozy when I got into my room in Splash Landings, and oddly enough headed to Cariba Creek xD The next day I remember going through early ride time riding RMT and Duel and it felt peaceful as it was more under control. Munity Bay was new that year, but it didn't felt rushed, it felt completed and right. I left the park and felt extremerly gutted as I was leaving one of the most magical places I'd ever been to at the time.
Now compare this to my visit earlier this year in 2013, I was feeling gutted that I wouldn't get to ride The Smiler (this was 23rd May BTW), but at least I was going to ride my old favourites of Nemesis, Air, and Oblivion and experience TH13TEEN for the first time.
Unfortunately this didn't feel like the same place I had visited in 2008, there was a huge amount of upselling going on in Towers Street, plastered by the hideous overused Mother Hen font which looked extremely out of place on a awfully designed map for navigation. I headed down to X Sector with a couple of other TSTers hopefully to ride Oblivion, only to my shock and horror that it was down and I never got the chance to ride it that day. I did get to experience TH13TEEN that day, but the Dark Forest looks like a complete mess in it's "Themeing" such as the shocking scaffolding tunnel under Rita, I couldn't believe all the laziness that had been put in of this "Upkeeping". It didn't help as much as I headed over to Forbidden Valley and saw the Nemesis Monster falling apart and seeing its legs missing, it felt fake to me and didn't have the same feeling I had felt in 2008. Not to mention the horrendous Burger Kitchen as well...
In short, Alton does feel "Meh" at the moment but it shouldn't be. If The park themselves and Merlin change it's appearance, kept up to date in its maintenance, dropped all the upselling and Fasttrack and not. The place would be absolutely fantastic place and probably one of the best looking theme parks in Europe if not the world. But whether that might happen or not it's just a lucky game of "wait and see" and hopefully The park/Merlin will soon realise what is wrong with the park and resolve the issues.
Thorpe Park and Chessington also have similar problems for me, but that's another story...
Alton Towers is still a fantastic park, but it isn't showing that it is.