RE the full wait timeout after queing to get checked, loqueue seems to (at least at CWOA) be configured with different waits for reserve and ride Vs rap.
But it's typical merlin, they don't put the it investment to improve guest experience where it's asked for.
Sigh, although that raises an interesting question, why can't they combine rap and map? (Ala Portaventura)
Edit: here's my pass from Portaventura, the E means disabled access, and it actually scans on their handhelds used for checking their fastrack offering.
The laws pretty clear, pretty much all other TOCs get it right in having non phone options.
I'm not asking for a specific method just a not the phone one.
The original issue is they haven't replied to a delay repay claim filed 08th may.
It's tricky doing that! Plus legally I don't have to.
Probably because it's the support line for whoever do their ticket issuing system (trainline I think).
But my key complaint here is there's direct line to the delay repay team if you can use a phone, but otherwise you have to go through...
I get the feeling we aren't getting the full picture.
However it seems to be implied they were rushing which during a pat down can for many autistics be a single thing overload trigger (as compared to overflowing bucket)