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Thanks, that's reassuring. I'm not sure what you mean by 1-digit barcode but I'm 99% sure it's the right thing. It's the same length as my own ticket which looks like the one you sent, and both start with 050000. Still a little nervous but I think everything will be alright in the end. Thank you...

No I don't think I do. Neither email I received had an attachment on it. I believe it is the ticket, here it is with all of the important stuff blocked out:

Yeah that's obviously not a good idea but I'm kind of desperate. No, they don't have a valid to date which is why I'm concerned. In fact, it states "Your tickets are valid on the dates specified on your tickets only." and the only date it specifies is Valid From: The 'Using your tickets'...

Sorry to be a pain but is this something that I'm able to do myself? Or can be done by you if I DM them to you, if you wouldn't mind? I'm just panicing a bit and would like to make sure, sorry.

So it'll definitely work fine tomorrow?

Thanks for the help guys! The tickets just came through and they say valid *from* Mon 14th rather than *on*. So I think with all of this I should have a leg to stand on. My concern was with covid potentially meaning they don't have wiggle room for situations like this but the fact you say they...

No problem. Even if it works differently, their terms and conditions clearly state otherwise so I'm not happy. If I book one for 15th-16th, do you know if they'll definitely be for tomorrow?

Sadly I don't think so. In fact, I haven't actually been sent the tickets yet (maybe because it's already closed for the day). I've just been sent this (and I booked for two because apparently I was misinformed and both of the tickets I mentioned before weren't changed when he called, even...

Welp, it says either side in the terms and conditions as well as openly on the website, but I just booked it and it says the tickets are for today (which is clearly already shut). Brilliant. Guess who's going to be getting an angry phone call tomorrow for their incorrect terms and conditions.

Glad to hear they're their own pool. It says on the site it's either side so I'll go with that. Thanks for the help!

Sorry if this is the wrong place for this, but I've got a bit of a situation which needs sorting out and need some advice ASAP. Me and a few friends are supposed to be visiting Alton Towers tomorrow. We were originally supposed to be going today, however the park became fully booked before we...