I was booked enchated village hotel and tickets online today, but when I all done the web page shown that I need contact them to finish my booking. Then I checked my bank statement, I already been charged. Then I booked again through my phone and same problem shown again. I contact their number but I been told the number will close at Saturday afternoon and Sunday. Their twitter told me I should ringing our hotel switchboard on 01538 704600 to discuss. But I will be there on Sunday night, can I just go to the hotel or ticket centre for help?