Hmm.... I disagree. If something like this does you harm, then first there is the feeling that "how can they reopen such a thing when look what its done to me" and secondly there is the "I wouldnt want anyone else to go through this" so I think how she feels is completely understandable. In terms of us being the outsider looking at this, then yes, we can see it from a more logical point of view as in "well it was human error there was nothing wrong with the ride" and while that may be correct, we also have to take into account that had that blind spot on the ride been taken into account (hence the new control panel at that end of the ride) before a ride restart, that the accident wouldnt have happened, even with human intervention. I think what Nick wanted to do was as I described above, but to also explain what new safety measures they have fitted to the ride. I think there will be some sort of statement from Alton prior to it reopening as other members of the public would want to know what happened and whats been done to stop it happening again. But no, I think the way she feels is totally understandable. Like I said, who are we to judge someones emotions when we are not experiencing the same as them.