In the pre-booked ticket queue yesterday, I was waiting in the region of 35 minutes - over twice as long as the main ticket-buying queues which were on average 10-15 minutes. There are 2 separate but related issues that need to be dealt with I feel. Firstly, in my opinion, something needs to be done about the process for collecting tickets (and annual pass purchases for those with vouchers or who dont wish to pay the normal entrance fee on top then get it refunded.) In this day and age, I honestly don't know why a few automated kiosks can't be set up for collecting pre-booked tickets where people have opted not to print at home. In addition, it is absurd that people requiring annual passes have to queue twice! As they don't print them for you at the ticket collection point (as done ay every other UK Merlin attraction), you then have to queue again at the Box Office inside the park to get the actual AP printed! I must admit I don't understand the logic of this - just one or two printers within the office would be easy to implement and improve guest satisfaction. What are other people's thoughts on this?