The Resort Box Office opened in 2015, replacing the former Yourday/Alton Towers Resort DVD shop after the customised DVD service was discontinued. It combined the functions formerly carried out in the Annual Pass Office and Guest Services.
Over the years the box office picked up various extra services, including restaurant bookings and tickets for Alton Towers Dungeon. In 2021 the Guest Services moved back out into No. 1 Towers Street and was replaced by the park's photography service.