• ℹ️ Heads up...

    This is a popular topic that is fast moving Guest - before posting, please ensure that you check out the first post in the topic for a quick reminder of guidelines, and importantly a summary of the known facts and information so far. Thanks.

Ride Access Pass and Disabled Access - 2026 Discussion

John said:
Presumably rather than fix it they're looking into the possibility of installing a series of ramps wrapping the full way round the building
Click to expand...

Wouldn't surprise me. Octonauts lift was broken and Get Set Go's was barriered but presumed that was more because ride was closed.

Wickerman's exit one is also signed as out of order from the shop but does work. However someone had clearly driven into it either in the past week or they've not repaired the glass from last year.

#LiftWatch
 
We don’t need further discussion on the point I’m making, however just to note that everyone should only be arranging their ride RAP reservations via Merlin’s official channels.

Offering them for exchange here on the forum is strictly not permitted and is also against Merlin’s own terms and conditions. Future posts doing so will result in warnings being issued.
 
Craig said:
We don’t need further discussion on the point I’m making, however just to note that everyone should only be arranging their ride RAP reservations via Merlin’s official channels.

Offering them for exchange here on the forum is strictly not permitted and is also against Merlin’s own terms and conditions. Future posts doing so will result in warnings being issued.
Click to expand...

To be clear, nothing was exchanged and absolutely none of Merlin's terms were breached but regardless the gesture won't be made on the forum again.
 
Bowser said:
To be clear, nothing was exchanged and absolutely none of Merlin's terms were breached but regardless the gesture won't be made on the forum again.
Click to expand...
I get why you want to offer it here, and appreciate that you are not selling it etc. However, regardless of this it’s still a way of gaming the system to try and allow someone specific to obtain the reservation.

Attempting to gain a reservation away from the standard process (i.e cancelling and allowing anyone to grab it when it’s freed up) is against the terms. It only takes one other person to do the same thing in here and offer something else in exchange and/or cash for it to become a real problem which we very much do not want to become a part of.
 
Have used the new system at Chessington and Legoland and it generally seems to work OK, though admittedly we have not used it on a really busy day so can't comment on if it still works fine then. One thing we have noticed is that at Chessington they seemed to want you to tap the Done Riding button when they check your pass before you get on the ride, whereas at Legoland they didn't do that and I assume were relying on you to do it after riding. In theory, at Legoland you could just go around and ride again, though the member of staff may recognize you.
 
Benzin said:
Towers staff weren't doing that either. Not sure if you could abuse it in that fashion.
Click to expand...

You definitely can, i did it by accident at the Thorpe Park media day and a staff member pointed it out to us. Obviously it didn’t matter on that occasion as everything was walk on. Would the staff member recognise you if you come back 15 minutes later?

It’s a glaring flaw as far as i can see. Its supposed to be for when the ride breaks down before you board so you’re not given a time out. Though currently negated by the apparent lengthy physical queues regardless… perhaps people cottoned on quite quickly which might explain things.

The only giveaway for staff is that your timer will likely be much lower than advertised.
 
We were waiting for Nemesis on Saturday when it was being a tempermental beast and they said (as we'd already checked in) that to reset it needed to go to Guest Services. To which we thought we'd rather wait it out since, you know, no Skyride.

Maybe Chessie have cottoned onto the flaw first then. Though I guess as we tend to jump from ride to ride we'd notice if we hadn't checked out prior.
 
TPick said:
Have used the new system at Chessington and Legoland and it generally seems to work OK, though admittedly we have not used it on a really busy day so can't comment on if it still works fine then. One thing we have noticed is that at Chessington they seemed to want you to tap the Done Riding button when they check your pass before you get on the ride, whereas at Legoland they didn't do that and I assume were relying on you to do it after riding. In theory, at Legoland you could just go around and ride again, though the member of staff may recognize you.
Click to expand...
It's been confirmed by Merlins global accesibility lead it must *not* be pressed before boarding, because doing so locks out the ability to cancel if ride goes down.
 
imanautie said:
It's been confirmed by Merlins global accesibility lead it must *not* be pressed before boarding, because doing so locks out the ability to cancel if ride goes down.
Click to expand...

Indeed. I'll be politely refusing that request if asked so that will be fun for all concerned. Not sure how they will solve this one or how it didn't come up in testing. You can't send people to guest services for a reset, especially in parks like Towers or Legoland with the distances involved. I expect the solution, as always, will be to give out Fast Track vouchers to those affected.

Still baffled as to why they didn't move the previous digital system to the non-digital parks though at least the booking portal is a massive improvement.
 
Bowser said:
Indeed. I'll be politely refusing that request if asked so that will be fun for all concerned. Not sure how they will solve this one or how it didn't come up in testing. You can't send people to guest services for a reset, especially in parks like Towers or Legoland with the distances involved. I expect the solution, as always, will be to give out Fast Track vouchers to those affected.

Still baffled as to why they didn't move the previous digital system to the non-digital parks though at least the booking portal is a massive improvement.
Click to expand...
Possibly related to merlin still not having renewed the accesso contract
 
Bowser said:
Indeed. I'll be politely refusing that request if asked so that will be fun for all concerned. Not sure how they will solve this one or how it didn't come up in testing. You can't send people to guest services for a reset, especially in parks like Towers or Legoland with the distances involved. I expect the solution, as always, will be to give out Fast Track vouchers to those affected.

Still baffled as to why they didn't move the previous digital system to the non-digital parks though at least the booking portal is a massive improvement.
Click to expand...
Quite often real world user testing reveals flaws that go unspotted in internal testing.

Quite often real world users find systems they can exploit to their advantage during testing, which they don't report.
 
You must log in or register to reply here.
Top