- Favourite Ride
It's not Merlin making the decision anymore, it's the team at Access Card instead. The whole process has changed, it's not a case of just uploading a PIP/DLA form anymore. This is fine, just wording it in the right way is going to be difficult.A doctor's letter (paid for) may help with this.
It's a tough one, I would agree they need to crack down on RAP but are towers/Merlin staff best placed to make a decision about a persons needs?
I believe it's an online form so they may at least have somebody with a level of knowledge looking at applications.