Theme Park Staffing Issues

[Secret Weapon]

I think an increase in gate prices to reduce demand would not only improve guests days but improve staff morale and retention.

True, but this is a double-edged sword as higher gate price = higher guest expectations

 

[Poisson]

And the fixes have the issue of OpEx being decided remotely, not locally. The specific issues relating to Towers are not felt in Chessie/Thorpe/Lego or in Poole.

True, but this is a double-edged sword as higher gate price = higher guest expectations

Towers has most of what it needs to be a quality park, it just needs allowing to be one.

 

[Thameslink Rail]

The specific issues relating to Towers are not felt in Chessie/Thorpe/Lego or in Poole.

Sorry to be pedantic, Merlin head office moved to London in 2024

MERLIN ENTERTAINMENTS LIMITED filing history - Find and update company information - GOV.UK

MERLIN ENTERTAINMENTS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity

find-and-update.company-information.service.gov.uk

 

[Secret Weapon]

I thought there was a big push for companies to move companies away from London?

Apparently not!

 

[Bert2theSpark]

I think another aspect that shouldn't be overlooked is the abuse front-line staff get when the system collapses. "Be nice to our staff" posters aren't going to cut it when guests are angry that they've only got on three rides all day. For that reason, I think an increase in gate prices to reduce demand would not only improve guests days but improve staff morale and retention.

Customer anger has always been an issue and since COVID it’s only gotten way more prevalent due to the amount of emotionally stunted adults (of all ages) who have the expectation that anyone wearing a uniform is there to serve their exact needs whenever they want.

This has exploded even in public sector (councils, NHS, transport etc) roles, it is crazy that so many adults that seemingly have everything have the emotional awareness of a high school student, putting up signs reminding people saying “please be nice to our staff” is useless wherever you go because the people who have temper tantrums will not even read them. Only way to deal with them is to remove them from the situation entirely for poor behaviour, because they do not capability to process their anger in the moment.

 

[Matt N]

Very informative posts @GooseOnTheLoose!

One question I do have, however, is; why do you feel that JCB is a factor now in a way that it may not have been in prior decades? JCB has operated out of Rocester for decades.