Which I get, but I'm not paying £200 to sit in a pub bar, but I am doing at the Alton Towers Hotels. You're right there isn't enough staff, but they never have enough staff on which leads to the problem, and the ones they do have are horrendously slow.
Like I said the bars themselves are lovely, but the service just lets them down. Tell me another hotel you've been to where you have to wait 30 minutes at the bar for a drink, it just doesn't happen.
I've been to weddings at remote hotels and waited over 15 minutes to be served. Other than Alton Towers thats the only time I've been in a remote hotel and used the bar really.
Its hard to compare ATH to a majority of hotels really. If I'm in a city centre there are hundreds of other cheaper options so I don't use the hotel bar (even though I am paying £200 to stay in the hotel) and most guests do the same so the demand at the bar is lower.
I'm not justifying that the standard of service is good, just that it is hard to compare to other hotels.
I do agree that they need to fix the staffing issue, I think their must think that people are still spending the money anyway (as guests have no where else to go easily), which is of course the wrong attitude.
We should be complaining and asking for the manager while on-site really I guess to make sure they know to do something (which in itself shouldn't be needed if things are run correctly in the first place).
The complaining makes me think of a horrendous experiance I had in JD Sports queuing for a click and collect order for over 20 minutes and management didn't care as they were the shoes manager not the tills manager!