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2025: General Discussion
AltonLover123
TS Member
If they are going to continue with presenting a figurehead, then they need to be honest. Don’t make grand promises, spout corporate buzzwords and platitudes, only to deliver a substandard product.
I don’t think it was a Merlin decision otherwise you’d had seen the Thorpe and Chessington counterparts do the same.
I strongly believe it was Bianca’s choice which she later regretted/was told
To stop hence the lack of visibility in 2025.
Does anyone know if the Alton Towers Twitter account is run by AI?
Their DM account says they'll answer within an hour if the rides are still running. So I sent a DM, but got an instant AI response that had nothing to do with my question.
It then asks "was this question useful? Yes/No"
I said "No"
And it then says (again, instantly) "I am sorry I couldn't find a good answer to your question"
Presumably that's it, and no actual person looks at, let alone answers, the question.
It's a really simple question, too.
Their DM account says they'll answer within an hour if the rides are still running. So I sent a DM, but got an instant AI response that had nothing to do with my question.
It then asks "was this question useful? Yes/No"
I said "No"
And it then says (again, instantly) "I am sorry I couldn't find a good answer to your question"
Presumably that's it, and no actual person looks at, let alone answers, the question.
It's a really simple question, too.
Matt N
TS Member
I think they have an automated chatbot on their messages that aims to answer “frequently asked questions”, if I’m not mistaken.Does anyone know if the Alton Towers Twitter account is run by AI?
Their DM account says they'll answer within an hour if the rides are still running. So I sent a DM, but got an instant AI response that had nothing to do with my question.
It then asks "was this question useful? Yes/No"
I said "No"
And it then says (again, instantly) "I am sorry I couldn't find a good answer to your question"
Presumably that's it, and no actual person looks at, let alone answers, the question.
It's a really simple question, too.
If it’s not too specific or revealing, what was your question? I’m sure one of us could have a crack at helping you out!
I think they have an automated chatbot on their messages that aims to answer “frequently asked questions”, if I’m not mistaken.
If it’s not too specific or revealing, what was your question? I’m sure one of us could have a crack at helping you out!
Thanks. As it can't answer, is that it then?
Matt N
TS Member
If I’m remembering rightly, I think you can type “real human” or something to be taken through to a real customer services representative. Don’t quote me on that, though.Thanks. As it can't answer, is that it then?
GooseOnTheLoose
TS Member
That's not AI, in the sense of a modern LLM like Gemini or ChatGPT. It's an old fashioned bot, which is following a logic tree with predetermined outcomes.Does anyone know if the Alton Towers Twitter account is run by AI?
Their DM account says they'll answer within an hour if the rides are still running. So I sent a DM, but got an instant AI response that had nothing to do with my question.
It then asks "was this question useful? Yes/No"
I said "No"
And it then says (again, instantly) "I am sorry I couldn't find a good answer to your question"
Presumably that's it, and no actual person looks at, let alone answers, the question.
It's a really simple question, too.
Give them a good old fashioned phone call tomorrow. They're actually really helpful over the phone and, shockingly, still humans.
01538 704096
If I’m remembering rightly, I think you can type “real human” or something to be taken through to a real customer services representative. Don’t quote me on that, though.
Ah, brilliant.
I'll try that tomorrow - thank you
Bowser
TS Member
If I’m remembering rightly, I think you can type “real human” or something to be taken through to a real customer services representative. Don’t quote me on that, though.
"Talk to agent". I do it quite often, mostly to cancel RAP slots, usually get put through to someone in a few seconds during park hours.
WickerWonder18
TS Member
Yeah I normally just say can I speak to someone please and it'll put you through to a human lol. On the online chat on the website

That's not AI, in the sense of a modern LLM like Gemini or ChatGPT. It's an old fashioned bot, which is following a logic tree with predetermined outcomes.
Give them a good old fashioned phone call tomorrow. They're actually really helpful over the phone and, shockingly, still humans.
01538 704096
"Talk to agent". I do it quite often, mostly to cancel RAP slots, usually get put through to someone in a few seconds during park hours.
They won't give me an answer over the phone, and they won't give me an answer on Twitter DM - but thanks for both suggestions.
Bowser
TS Member
They won't give me an answer over the phone, and they won't give me an answer on Twitter DM - but thanks for both suggestions.
Tried live chat on the website? Though if the first two aren’t giving an answer probably unlikely option 3 will be any different.
Can I suggest option 4, ask the hive mind of this forum?
Tried live chat on the website? Though if the first two aren’t giving an answer probably unlikely option 3 will be any different.
Can I suggest option 4, ask the hive mind of this forum?
It's a topic that Craig rightly doesn't want discussing on the forum, as it's created problems in the past (if you or anyone can guess, and know 'which Sunday', then feel free to PM me)