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2025: General Discussion

I can see the logic of merging retail with rides but surprised Lego and Thorpe also merge F&B as there is a fair bit of food hygiene training involved, and having three areas of training for effectively minimum wage roles seems odd.
 
Dave said:
They don’t staff everything at Thorpe for certain as not everything is controlled by Aramark
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The other outlets at Thorpe are generally staffed by Pineapple company, who also run the chocolate fountain stand at Towers. I think anything else is outsourced by Aramark to other companies.

Don’t think Thorpe staff themselves run any of the food outlets.
 
DiogoJ42 said:
So what you're saying is, even Thorpe won't touch Aramark with a barge pole?
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I think Aramark run most of the unbranded food still like VIBES bar, the kebab stand, pizza buffet, Mexican, fish and chips etc. Pineapple Catering run kiosks like the chocolate fountain stand and other similar smaller things. The big difference at Thorpe is they still have KFC & Burger King so Aramark have to put more effort into running the smaller Merlin brands compared to Alton & Chessington where they operate most of the fast food.
 
MattL27 said:
Just a quick look through LinkedIn and Alton Towers (I assume wider Merlin too) have made all of their retail managers redundant due to restructuring. The rumours about retail and merchandise being outsourced are true it seems.

Edit: also seems admissions management too.
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Same.

Looks like it’s stretched far and wide.

May be why the park manager went?

The shambles continues…
 
MattL27 said:
Just a quick look through LinkedIn and Alton Towers (I assume wider Merlin too) have made all of their retail managers redundant due to restructuring. The rumours about retail and merchandise being outsourced are true it seems.

Edit: also seems admissions management too.
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Wouldn't say managers have been made redundant as they may have been offered other roles in the business rather than complete dismissal
 
MattL27 said:
Just a quick look through LinkedIn and Alton Towers (I assume wider Merlin too) have made all of their retail managers redundant due to restructuring. The rumours about retail and merchandise being outsourced are true it seems.

Edit: also seems admissions management too.
Click to expand...

They haven’t outsourced retail, they have merged ride operations and retail together. Which will be why the retail management posts will have gone.
 
one of the interesting downsides of Covid was it accelerated investment and uptake in remote meeting technology (like Zoom and Team), suddenly you don’t need your HR dept on site to hold most meetings.

This mixed with AI is shifting a lot of businesses into removing a lot of mid-level jobs.
 
Dave said:
one of the interesting downsides of Covid was it accelerated investment and uptake in remote meeting technology (like Zoom and Team), suddenly you don’t need your HR dept on site to hold most meetings.

This mixed with AI is shifting a lot of businesses into removing a lot of mid-level jobs.
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Sadly, I think you're right. Most meetings with HR are over issues that are quite sensitive. If your manager's pinched you on the bum again, you don't really want to be discussing it over a Teams meeting. But that seems to be the way the corporate world's going.
 
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