Annual Membership issue

Discussion in 'General Discussion' started by ScottishChris, 5th Apr 2019.

  1. ScottishChris

    ScottishChris TowersStreet Member

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    Location:
    Lancashire
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    Legend
    I have an annual membership (it works out cheaper than an Annual Pass). I have had trouble using it at AT. I have been in touch and seemingly this is a known technical issue. So be warned, it is possible that the membership may not work at the AT gate or for parking.

    The staff were friendly enough, but they do make you wait while they go and check your passs - which seems to take quite a while for a 'known issue'. It happens to some, not all.
     
    Posted 5th Apr 2019
    #1
  2. imanautie

    imanautie TowersStreet Member

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    I'm guessing it's literally just the readers aren't set to accept that pass type.
    What's the first 4 digits of the barcode? I think it's site then passed type, if it's a different pass type then the annual ones that will explain why.

    Sent from my Swift 2 Plus using Tapatalk
     
    Posted 5th Apr 2019
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  3. Stevie

    Stevie TowersStreet Member

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    It was like this back when the Membership was first introduced back in 2013. There was little to no communication from management to staff about it, as no one know what they were or how to deal with them. I was refused annual pass discount at Thorpe when I had the Membership Pass. Nice to know that nothing's changed.
     
    Alsty and imanautie like this.
    Posted 5th Apr 2019
    #3
  4. ScottishChris

    ScottishChris TowersStreet Member

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    Location:
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    Legend
    The strange thing is that some seem to work, and others not.

    To be fair, everyone I have spoken with is very nice and helpful, however nobody seems to know what the specific issue is and it is really frustrating!
     
    Skyscraper likes this.
    Posted 5th Apr 2019
    #4

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