Early closing last August

Discussion in 'General Discussion' started by SnakeFighter, 28th Jul 2021.

  1. SnakeFighter

    SnakeFighter TowersStreet Member

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    Hi everyone

    I was at AT last year on 12 Aug, when the park closed in the morning when the water supply failed. At the time, we were promised free entry on another day, but it's not completely clear how that works! I've been in touch with the official twitter account, who referred us to the short break booking people (we'd booked our park tickets along with a Woodland Lodge stay), and they referred us back to the park admissions people via a telephone number that doesn't seem to get answered... yay.

    So, I'm wondering if anyone knows how to claim the free entry? Has it been working smoothly, or are we likely to run into trouble? We're looking at booking two days, an extra day would only cost a tenner extra each, so clearly that's all we're really going to end up saving if we get the replacement free day. If I'm unable to claim the free day, is there an option to get a discounted entry for the next day when we're there? I have a faint recollection of that being offered, but can't remember the details.

    Thanks for any insight you're able to offer!

    Cheers
    Charlie
     
    Posted 28th Jul 2021
    #1
  2. jon81uk

    jon81uk TowersStreet Member

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    I would guess just turning back up with the previous tickets might work in the same way as the rainy day guarantee, but as its been almost a year they may not have the record of which dates last year they agreed to free returns on.
    Probably best to email [email protected] but be prepared to wait two weeks for a response.
     
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    Posted 28th Jul 2021
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  3. SnakeFighter

    SnakeFighter TowersStreet Member

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    Thanks for the reply @jon81uk . I'll drop them an email, but as we're planning to visit next week, it might not work.
    Any thoughts on getting a cheap ticket for the day after when we're at the park, in case the replacement free day doesnt' work out?

    By the way, I found this webpage:
    https://www.altontowers.com/plan-yo...gust-2020-how-do-i-get-my-tickets-revalidated

    Which suggests I can go and see the admissions team. No mention of expiry date, or different procedures for short break guests, but there you go...

    Thanks again
    Charlie
     
    Posted 28th Jul 2021
    #3
  4. Dave

    Dave TS Founding Member

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    Im pretty sure the short break bookings are handled by an external company. Try in the first instance contacting the email address mentioned above by Jon you can also try
    [email protected]

    That gets you too the Merlin product excellence team so they might have some more sway.
     
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    Posted 28th Jul 2021
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  5. SnakeFighter

    SnakeFighter TowersStreet Member

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    Thank you, @Dave . I'll drop them an email as well if I don't hear back from the gs.enquiries address shortly.
     
    Posted 28th Jul 2021
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  6. SnakeFighter

    SnakeFighter TowersStreet Member

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    Got a swift reply and confirmation email from the gs.enquiries address as per @jon81uk . All sorted, thanks very much for your help.

    Charlie
     
    jon81uk likes this.
    Posted 30th Jul 2021
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