I’ve just returned from an overnight stay in Enchanted Village and wanted to share a few observations.
Positivity warning
First of all, the atmosphere in the ATH atrium is much more pleasant. It was a much more ‘grown up’ affair, including a seemingly revised playlist, quiz game for over 18s on the ship (spot the intro, general knowledge questions, etc.). The entertainment felt far less ‘Butlins’ and also wasn’t so hideously loud that you couldn’t hold a conversation whilst acts were performing.
In Dragon Bar there’s now at least a dozen or so optics along the wall behind the bar with a much wider selection of gins and other spirits.
We dined at Secret Garden, my first time since the recent menu overhaul. Service was good. Despite a little wait to have our order taken, once it was the food was quick coming out. I opted for the salmon as a starter and the blue cheese gnocchi as a main. Both were great. I also noted the amount of salmon you get these days seems a lot more than previously.
Not my Stella!
Also in our group was the mackerel salad and bread sharer for starters, and the pork cutlet and grilled chicken for mains, with a side of mixed greens. Again, all dishes were well presented and good quality. The piece of pork was a good size and thickness.
We noticed the desserts going out to other tables which looked excellent. Again, the portion sizes and presentation of the three or so dishes we saw going by were top notch. I think we were all a little disappointed we had no room for pud after the starter and mains.
Also in SGR I noticed the layout has been rejigged a bit, with a row of coffee machines, water dispensers and juice units now next to the pizza station. The buffet serveries used at breakfast have also been moved further to each end and rotated 90°. It makes the whole restaurant feel much more open and less like it’s in two halves, separated by the buffet counters.
Another nice little touch I noticed was the fountain actually lit and running under the arbour in front of the pizza ovens. A simple thing but which adds a bit more than just a load of plastic plants!
The restaurant wasn’t full, but certainly wasn’t empty. We arrived at 8:30pm and I’d say over half the tables, if not more were filled. There were plenty of staff working too, which I don’t doubt reflected in the service speed and quality.
Whilst I’m still gutted the duck has come off the menu, I still really enjoyed it. Probably the best experience I’ve had in SGR for a few years.
Our lodge was more or less spotless. A slight mark on the corner of the bed runner, but in terms of dust, bathrooms and surfaces it was all up to scratch.
Breakfast this morning in Crooked Spoon was also a pleasant surprise. The restaurant and serveries were clean and presentable.
- Orange and apple juice were served in those big glass stand jugs with the taps on the front, as opposed to the awful rehydrated stuff you usually get (I don’t know if this is also the case in SGR and Flambos, but here’s hoping!)
- The sliced bread for toast was more like a bloomer loaf (albeit thinly sliced) than the generic square white loafs
- On the hot buffet everything we tried was an improvement on past experiences. The dreaded sausages, whilst still not incredible, were certainly an improvement. The potato bites have been replaced with proper hash browns and the mushrooms actually had flavour too! The fried eggs too were much better prepared, and in general everything was still kept well stocked, even up to the end of breakfast service.
We didn’t venture over to Splash, but I have to say ATH and Village were both great and on the whole this was probably the best experience I have had in a very long time.
I do wonder if the F&B front is helped by Aramark now getting more bedded in, implementing changes and redoing menus so that they now have complete control as opposed to what they inherited from Towers F&B. I also ate at Burger Kitchen a couple of weeks ago and noted how much better quality the meal was from there too, with a juicy patty and soft bun.
Fingers crossed it continues on an upward trajectory from here. All these little changes both in the park and the accommodation are promising signs and give me confidence that the new management team have got their finger on the pulse and know what needs to be done. Excited to see what the next few seasons bring.