We're becoming an older family now with money to spend, the youngest over 1.2mtrs tall who loves her thrills who has mostly outgrown Lego Land. A middle wild child who's still in primary school who can't get enough of thrill machines - Paultons and Blackpool tick most of the boxes for us as a family group, so does Towers (but not when they were younger) and maybe even Chessington at a push. But no way am I dragging my daughter round Thorpe again. There's hardly anything for her to do with all the horror themes and height restrictions everywhere. She enjoys the likes of Wickerman, Wodan, Vampire, Speed, Storm Chasers, Big Dipper, Gangsta Granny, Hex, Valhalla, a good rapids, a good flume etc. She doesn't want to go on Mr Bananas boat ride, an old Rock 'n tug, Flying Fish and then spend the rest of the day waiting outside thrill coasters with horror themes with teenagers pushing her out of the way dropping F and C bombs.
It was uncomfortable taking my 10 year old this year. He's exposed to the internet (how do you even stop this these days?) and spends most of his time murdering his mates in Call of Duty on Xbox Live. Yet on our visit to Thorpe he was apprehensive of getting on Saw when he saw all the darkness, blood and screams of pain in the queue line and took some convincing that he'd love it (we purposely watched humerous videos on YouTube to make Jigsaws Billy doll more of a comedic character to him as I knew he wouldn't be keen on the horror when we got there). Some of his comments were - "I don't think I'd go on that ghost train or that zombie coaster if they were open it looks too creepy - why is that man in the track suit no listening to the man controlling the ride? - Dad those teenagers nearly pushed me over - Dad why is that boy feeling that woman's boobs and shouting out the F Word?"
Firstly, sorry for the late reply.
Secondly, I do appreciate your anecdote, and I can empathise with it myself to a degree. When we first visited Thorpe Park as a family, I was 11 and my older sister was 13; this was in the infancy of my theme park enthusiasm, and I had wanted to go due to reading and hearing about the amazing thrill rides they had on offer. Thorpe was not somewhere I was ever bought up visiting, and had I not been a theme park enthusiast, I highly doubt it would have been a place my parents would ever have taken us. At the time, the park was perhaps less horror-based than it is now, and my sister and I were a little older than your two children, but even then, there were certain drawbacks for us; for instance, I did not ride Saw when I visited at 11, nor when I visited at 12, and that was for very similar reasons to your son; I didn't brave it until my 3rd visit 3 years later, by which point I was 15 (so I'd say your son was incredibly brave to go on it at 10!). Also, even though I never really noticed anything untoward, my parents were (and to an extent still are) very critical of Thorpe's atmosphere and clientele, and I don't think they found it a particularly family-friendly day out. They do say that Thorpe has grown on them with more visits, in fairness, but I know they weren't too enamoured the first time we went.
This was before the recent horror stuff like TWD and DBGT being built (this was 2014, so at the time, Saw was the only ride that I'd say was overtly horror-based), and I still haven't touched TWD or DBGT even as a fully grown 18 year old; I can handle horror themes fine now, but the whole scare attraction-style, full-on horror dynamic of those two doesn't really appeal to me at all, personally.
In the long term, I do think it would perhaps benefit the park to revert to a similar target market and brand image to what they had in around 2014-2015; I did really like the "Island Like No Other" brand, and I think that things like the entrance area and the great new IMAScore soundtracks around the entrance area would fit really nicely with an underlying island/beach style theme! In terms of the demographic this targeted; Thorpe was very much still considered a thrill park in this marketing, but they did also aim it at families with older children as well. The 2014 adverts and videos actually had a lot of kids and families shown in them, and had a very upbeat vibe:
If they reflected this type of branding in some additions alongside the thrills (for instance, I think a 1.2m coaster, as well as perhaps a more universally appealing dark ride than DBGT, would work wonders), as well as some minor changes (for instance, I'd change TWD back into something more family-friendly, similar to the 2013-2017 X), then I think they could make a big success out of this model without necessarily having to do anything too drastic. Although I guess Merlin are the ones with the KPIs, surveys etc that determine this kind of thing, so if this strategy would have been a success, I'm sure they would have pursued it more aggressively after 2014; I shouldn't really question them.
However, I do wonder if many of Thorpe's problems are caused by it not knowing quite what it wants to be as opposed to the fact that it's targeting itself at 18-30 year olds and horror fans. Given how popular things like scare events are, I do reckon that a full-on horror park could be a big success if it were done, as much as it wouldn't really appeal to families; if Thorpe took the horror vibe/theme and properly ran with it, then I think that such a move could be very popular. As things stand, I think Thorpe is more held back by the fact it's in a bit of a limbo in terms of what it wants to be; it's in somewhat of an identity crisis. Much of the branding/marketing is very chillaxed and upbeat, while many of the additions are very horror-based. Although I think it would be very hypocritical of me to go telling someone to be more decisive given how indecisive I can often be, so I should probably close my argument there...