Major Operational Changes for 2018

Discussion in 'General Discussion' started by Rob, 22nd Jan 2018.

  1. GaryH

    GaryH TowersStreet Member

    Messages:
    3,327
    Likes Received:
    3,489
    Location:
    Cardiff
    Agreed, but they still need manned service desks, although not as many if they used self service machines.

    Mainly because parents will try and get their kids on the rides when they are too short, then complain like mad when they have queued for an hour and been told they cannot go on. The person at the ride entrance is there to check the people entering the queue can actually ride. they are also there to stop people entering a queue line if the ride is shut, or the queueline is too full.
     
    Bert2theSpark and jon81uk like this.
  2. Enter Valhalla

    Enter Valhalla TowersStreet Member

    Messages:
    675
    Likes Received:
    331
    I am expecting that all those entrance gate hosts will also be cut this season except for on Wickerman and potentially on Smiler. Thorpe barely ever have staff standing on entrance gates to rides; I would expect that the same cuts will be made at AT.
     
    MaxPower and WickerManiac like this.
  3. ringo

    ringo TowersStreet Member

    Messages:
    1,477
    Likes Received:
    2,067
    Thorpe have the staff at the queue merge points instead of the entrance.
     
  4. TB174

    TB174 TowersStreet Member

    Messages:
    16
    Likes Received:
    24
    Location:
    Leeds
    Favourite Ride:
    The Smiler/The Swarm
    I just don’t understand why the Rapids are set to be closed throughout the entire Easter holidays?! It’s a peak time for families...
     
    RoyJess and skyscraper like this.
  5. Tom

    Tom TowersStreet Member

    Messages:
    2,300
    Likes Received:
    575
    To save money, to be blunt.
     
    MaxPower likes this.
  6. Benjsh

    Benjsh TowersStreet Member

    Messages:
    1,309
    Likes Received:
    2,062
    Location:
    Manchester
    Favourite Ride:
    Steel Vengeance
    Does make you wonder though how the GP are going to take all this in. I mean us enthusiasts are pretty clued up on whats operating and what isn't etc. However your casual AT goer (which is a fair chunk I'd say) probably will have no idea the rapids aren't open until arriving I'd bet. Also probably not aware of the park areas staggered opening times.

    You can see it causing bedlam at customer services. There's usually enough people up there moaning anyway so god help them this season. They might need Bullet proof vests (ha!)
     
  7. QTXAdsy

    QTXAdsy TowersStreet Member

    Messages:
    573
    Likes Received:
    314
    Location:
    Kingdom of Fife
    Favourite Ride:
    Black Hole
    Imagine the poor sods that will have to deal with it. I'm actually wondering if actually that there could be a few people in customer services that will have a breakdown with what's to come from this or, God forbid, actual suicides from this. Either way, it's going to be hell out there.
     
    MaxPower and DiogoJ42 like this.
  8. Benjsh

    Benjsh TowersStreet Member

    Messages:
    1,309
    Likes Received:
    2,062
    Location:
    Manchester
    Favourite Ride:
    Steel Vengeance
    I think suicides is a tad dramatic (hahaha) but I take your point. I can't imagine what it must feel like to earn minimum wage and have a long line of people that look ready to strangle you (not literally) They are braver than I am. I worked briefly in customer services many many moons ago and I won't be ever again.
     
    Matt.GC, IanSR and skyscraper like this.
  9. GaryH

    GaryH TowersStreet Member

    Messages:
    3,327
    Likes Received:
    3,489
    Location:
    Cardiff
    Customer services staff will be replaced by self service machines.

    "Hello. I am Guest Services Bot.... press 1 for English, 2 for Spanish, 3 for French etc.."

    1.... English

    "Hello Sir, Madam, Child, what is the nature of your visit to guest services today. Press 1 for Fast Track, 2 for Annual Passes, 3 for Hotel Bookings....[5 minutes later] 996 for Complaints"

    996....Complaints

    "Ooh, we are very sorry you have a complaint. We at Alton Towers and Merlin take guest satisfaction very seriously. In a few words, please tell me the nature of your complaint...."

    Staggered ride openings, rides closed, long queues

    "You said, Staggered side of poppadoms, rind hosed, pong in the queue - is that correct?"

    NO

    "Ooh, we are very sorry you have a complaint. We at Alton Towers and Merlin take guest satisfaction very seriously. In a few words, please tell me the nature of your complaint...."

    FFS, Rides not open, poor reliability, long queues, too much fast track being sold

    "You said, Four duck soup, dried snot in the open, door reliability, there is still a pong in a queue and you would like to buy VIP Fast Track - is that correct? "


    ... and so forth until the customer walks out. At this point, the machine realises the customer has left and marks it as a successful transaction +1 in the KPI database for guest satisfaction.
     
  10. Croftybaby

    Croftybaby TowersStreet Member

    Messages:
    622
    Likes Received:
    1,923
    Location:
    Newport
    Favourite Ride:
    Nemesis
    Genius. Fastrack @GaryH to divisional marketing director (excuse the pun)

    Maybe they could put Guest Services on staggered opening. 10-11 to flog fast pass. 11-12 for AP Sales. Close at 12 before the stampede
     
  11. skyscraper

    skyscraper TowersStreet Member

    Messages:
    4,266
    Likes Received:
    2,879
    Location:
    Sheffield
    Favourite Ride:
    Nemesis
    Wouldn't be fair on priority guests! ;)
     
    Croftybaby and Matt N like this.
  12. Austin Towers

    Austin Towers TowersStreet Member

    Messages:
    357
    Likes Received:
    800
    And the public thought opening day was bad last season.

    I don't think there's much point turning up at the park before 12. At least all areas (should) be open then and the crowds will be scattered around the park. If there any rides down I don't think there's much point turning up at the park at all.
     
  13. GaryH

    GaryH TowersStreet Member

    Messages:
    3,327
    Likes Received:
    3,489
    Location:
    Cardiff
    Oh didn't I mention, apart from self service guest services, its not actually open until 7th May
     
    Matt N likes this.
  14. RoyJess

    RoyJess TowersStreet Member

    Messages:
    3,584
    Likes Received:
    7,195
    Location:
    Watton - Norfolk
    Favourite Ride:
    Oblivion? Valhalla? or Apocalypse?
    Whats the point of selling fast track when there is no rides open to go on?
     
    skyscraper likes this.
  15. yoursilentface

    yoursilentface TowersStreet Member

    Messages:
    337
    Likes Received:
    358
    I renewed at Blackpool Tower on sunday so they're already activated unfortunately

    It was my little lads birthday so we went to blackpool for the weekend and renewed a year to the day we bought them
     
  16. WickerManiac

    WickerManiac TowersStreet Member

    Messages:
    355
    Likes Received:
    870
    Favourite Ride:
    Colossus
    Thorpe Park have today released their operational changes in preparation for the 2018 season which can be compared to the cutbacks announced yesterday.

    All rides and attractions will open (or are scheduled, in Thorpe's case) as normal, at 10, with the exception of:

    -Derren Brown's Ghost Train: Rise of the Demon
    -I'm A Celebrity Get Me Out Of Here!
    -The new incarnation of X (this is not confirmed, however is rumoured to include actors)
    -Angry Birds 4D
    -SAW ALIVE

    Of which all of the above will operate from 12PM onwards. This is due to these attractions being "actor-led".


    This seems like a far more reasonable arrangement given the fact that the Ghost Train rarely opens prior to 12PM anyway and I'm A Celebrity is constantly closed. I am also astounded they even included SAW ALIVE, given it's absence in the ride line up.

    It also makes AT's operating hours seem even more poor and in-your-face than previously, given it's sister park has not been at the helm of such extensive cuts.




    :)
     
    Dipper_Dave, Matt N and skyscraper like this.
  17. IanSR

    IanSR TowersStreet Member

    Messages:
    2,559
    Likes Received:
    3,630
    Location:
    Cell 2749
    Favourite Ride:
    Smiler
    Saying SAW: Alive will be open from 12 doesn't necessarily mean it's going to open every day, it could be meaning that, on the days it's open. (Fright Nights), it'll open at 12. IAC wasn't open everyday last year either.
     
    ringo and Matt N like this.
  18. JB1985

    JB1985 TowersStreet Member

    Messages:
    945
    Likes Received:
    653
    Location:
    Midlands
    Favourite Ride:
    Oblivion
    Ghost train opening later - arguably their flagship ride ... hmmmm
     
    skyscraper and Matt N like this.
  19. simps100

    simps100 TowersStreet Member

    Messages:
    166
    Likes Received:
    12
    They’ve confirmed on Twitter Saw Alive will be open during the 6 weeks summer holidays.
     
    IanSR likes this.
  20. AstroDan

    AstroDan TS Forum Team Team Member

    Messages:
    6,424
    Likes Received:
    9,322
    Location:
    Staffordshire
    Favourite Ride:
    Steel Vengeance, Cedar Point
    If Alton really do need to save money, they should be shutting Cloud Cuckoo Land for the time being as a priority. And if the season starts well... re-open it in the summer.

    Nemesis, the Rapids and Galactica should not be affected.
     
    NemeTime, Dan, jon81uk and 5 others like this.

Share This Page