TheMan
TS Member
- Favourite Ride
- NemiLerVion
I sent a complaint off to Merlin, admittedly parts of it a bit ranty, but still eloquent and fair given the debacle that is this year thus far - and detailed personal experiences, and my wider experiences of the company attitudes in general filtering down into the parks.
No surprise then, that THREE EMAILS, and THREE WEEKS later - I still have no response at all from Merlin.
Not even cursory nonsense.
Merlin have this "untouchable" attitude at the moment, and they're getting worse by the day.
I am seriously considering starting to accumulate a list of complaints, so that I can get an idea of others experiences on a wider scale, of the present company and start applying some pressure.
Am I on my own, in having this what I call absolutely appalling level of service?
I would ALSO point out CRITICALLY HERE. That, having visited these parks for 30 YEARS, (since I was very, very tiny), I have complained TWICE in all that time (all be it, a not inconsiderable amount of those years, I couldn't have complained anyway ;D)! Once, last year, to Thorpe Park directly - and this time, the FIRST direct complaint to Merlin or any of it's previous incumbents.
I am NOT a serial complainer, in fact I PRIDE my self in sending letters of THANKS to companies/individuals for great service! However, I felt this year reached a point where the money I paid out, no where NEAR came to represent value, due to atrocious lack of service, or at some times even BASIC levels of DECENCY that the expense warrants.
UNFORTUNATELY, because they have a monopoly on most attractions I visit, I have little choice if I want to "enjoy" a day out, but to visit one of their attractions or deny my self one of my passions.
So... that puts them directly at odds with me. And once I have something in mind, I will not back down.
So over to you, what are your experiences of poor Merlin service? What do you perceive to be the lack of care, or good example, or even decency being passed down from on high to the individual parks?
Personally this company need a kick up the *arris* in my opinion. Substandard service? Ever increasing costs for less and less, in a tough economy? Plus much more - anyone else feel the same, feel free to let rip!
Just to clarify here though - this is NOT a staff specific thing, there are MANY, MANY wonderful members of staff, that go out of their way to make your day great or as best they can. I ALWAYS thank and praise these people in person. They are in no way, in my mind at least, culpable for ANY of my issues at all.
Over to you!
No surprise then, that THREE EMAILS, and THREE WEEKS later - I still have no response at all from Merlin.
Not even cursory nonsense.
Merlin have this "untouchable" attitude at the moment, and they're getting worse by the day.
I am seriously considering starting to accumulate a list of complaints, so that I can get an idea of others experiences on a wider scale, of the present company and start applying some pressure.
Am I on my own, in having this what I call absolutely appalling level of service?
I would ALSO point out CRITICALLY HERE. That, having visited these parks for 30 YEARS, (since I was very, very tiny), I have complained TWICE in all that time (all be it, a not inconsiderable amount of those years, I couldn't have complained anyway ;D)! Once, last year, to Thorpe Park directly - and this time, the FIRST direct complaint to Merlin or any of it's previous incumbents.
I am NOT a serial complainer, in fact I PRIDE my self in sending letters of THANKS to companies/individuals for great service! However, I felt this year reached a point where the money I paid out, no where NEAR came to represent value, due to atrocious lack of service, or at some times even BASIC levels of DECENCY that the expense warrants.
UNFORTUNATELY, because they have a monopoly on most attractions I visit, I have little choice if I want to "enjoy" a day out, but to visit one of their attractions or deny my self one of my passions.
So... that puts them directly at odds with me. And once I have something in mind, I will not back down.
So over to you, what are your experiences of poor Merlin service? What do you perceive to be the lack of care, or good example, or even decency being passed down from on high to the individual parks?
Personally this company need a kick up the *arris* in my opinion. Substandard service? Ever increasing costs for less and less, in a tough economy? Plus much more - anyone else feel the same, feel free to let rip!
Just to clarify here though - this is NOT a staff specific thing, there are MANY, MANY wonderful members of staff, that go out of their way to make your day great or as best they can. I ALWAYS thank and praise these people in person. They are in no way, in my mind at least, culpable for ANY of my issues at all.
Over to you!