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Opening Weekend: The Inquest Begins

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And a recognition that their response was grossly inappropriate. I hope this goes viral.

It’s not even like this is a one-off, there were similarly curt responses last week, as has been covered in this thread. They haven’t learnt and they appear not to care.
 
Is Towers like the Thorpe social media team? IIRC they're not even on site but subcontractors in an office miles away (or they were a few years ago, may be different now).
 
Generally they seem to be checking tickets as best they can but depends how busy they are. Unfortunately, like everywhere else, they just don't seem to have the staff to operate it properly..
 
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