Whilst we can all complain on here about the ride downtime (which is pretty bad), letters speak louder volumes - email & social media complaints will be filtered out by minions (or AT's Social Media team - the less said the better there!) Physical letters sometimes actually get read by the head-honchos PA's so they start to get a handle on what is actually happening. Send your complaints to: Francis Jackson, Director of Operations, Alton Towers, Alton, ST10 4DB. Copy your letter to: Nick Varney, CEO, Merlin Entertainments, Link House, 25 West Street, Poole, Dorset, BH15 1LD. I appreciate this means printing two letters / two envelopes / two stamps - but they may start to wake up to how things really are. You can only hope they will either wake up to how bad things are, or sell up (on the Theme Parks business) - the latter would be the ideal option if the right buyer was found.