The Smiler - General Discussion

Discussion in 'General Discussion' started by Scott, 11th Jun 2013.

  1. RicketyCricket

    RicketyCricket TowersStreet Member

    Messages:
    828
    Likes Received:
    1,823
    Favourite Ride:
    Taron
    Fair enough, I was just curious.
     
  2. Rob

    Rob TS Forum Team Team Member

    Messages:
    10,069
    Likes Received:
    12,865
    Location:
    Leicestershire
    Favourite Ride:
    Steel Vengeance
    It is also worth noting that Merlin as a company were found liable and not any individual working on the day at Alton Towers. So if it was going to be seen publically that anyone had lost their job it would have been a member of senior mangement. I do not believe that happened.
     
  3. Tom

    Tom TowersStreet Member

    Messages:
    2,221
    Likes Received:
    465
    You could say that quite a lot of people lost their jobs as a result of the cutbacks that followed.

    The company as an entity was to blame, so I'm not sure they could have legitimately sacked the member of staff who pressed the button.
     
  4. Alsty

    Alsty TowersStreet Member

    Messages:
    1,474
    Likes Received:
    3,767
    Location:
    West Sussex
    Favourite Ride:
    Shambhala
    The official investigation was scathing of Merlin's processes, management, supervision and auditing arrangements. It was not the fault of the individuals working that day. In fact they were let down by Merlin as well.
     
    Poopoohead likes this.
  5. Error

    Error TowersStreet Member

    Messages:
    972
    Likes Received:
    1,543
    Yeah so an employee who had nothing to do with the Smiler and was operating Nemesis got sacked instead.
     
  6. Matt.GC

    Matt.GC TowersStreet Member

    Messages:
    1,277
    Likes Received:
    2,482
    I still to this day find it shocking, and worrying in case I'm ever involved in an accident that so many people could muster the energy to grab their mobile phones and start filming the misery of others so they could share on social media rather than use said phone to call 999 themselves under the assumption that "someone else" would do it. What troubled times culturally we now live in.
     
    MaxPower, IanSR, b2311e and 4 others like this.
  7. ringo

    ringo TowersStreet Member

    Messages:
    995
    Likes Received:
    1,483
    I thought many on here said there was set procedure for 999 calls and even if the public had called that the emergency services would of contacted Towers first before coming, to rule out idiots who call 999 because the ride they are on has stopped.

    But do agree it’s sad that some people’s thoughts were film / photo.
     
  8. Dave

    Dave TS Founding Member

    Messages:
    4,624
    Likes Received:
    3,188
    Towers have paramedics on site so a 999 call isn’t always the most apropriate action. I think the issue was likely a lack of Major Incident planning, if a ride crashes you don’t use the same process as you would for someone who has fainted.
     
    RoyJess likes this.
  9. AT86

    AT86 TowersStreet Member

    Messages:
    1,086
    Likes Received:
    3,117
    It’s a relatively unique set up at Towers in that they have trained First Responders on site who are trained to deal with more than your typical ‘first aider’ and so the procedure is that they will asses any incident first and then make the appropriate call as to whether emergency services are actually required.

    Of course it would have been blatantly obvious in this case that help was required and it does seem that the time it took to make that call was quite long, I suspect internal changes have been made to speed this up but the basic procedure of a first responder attending first seems sound to me, and ensures that 999 calls aren’t made unnecessarily.
     
  10. Matt.GC

    Matt.GC TowersStreet Member

    Messages:
    1,277
    Likes Received:
    2,482
    I doubt very much that a 999 operator would have ignored several calls from many members of the public all telling them the same thing, protocols or not. 1 call, thinking its some lunatic or prank, maybe. But not several. If they did, they should be sacked.

    For all we know, they may have called and ambulances may have been despatched and the 20 min criticism may have been reffering to the time it took Towers to call rather anyone making a call at all. I personally would sleep easier at night thinking this was the case.

    Either way, the fact that footage of the crash within seconds of it happening even exists is chilling enough for me.
     
    MaxPower and DiogoJ42 like this.
  11. Kraken27

    Kraken27 TowersStreet Member

    Messages:
    321
    Likes Received:
    779
    Towers have an established protocol with the emergency services. The emergency services will only treat a 999 call from Alton Towers as genuine if it is made from a set phone number (in Security Control). This is irrespective of whether it's for Ambulance, Fire or Police.
     
    HermanTheGerman and Alsty like this.
  12. IanSR

    IanSR TowersStreet Member

    Messages:
    2,391
    Likes Received:
    3,425
    Location:
    Cell 2749
    Favourite Ride:
    Smiler
    So 50 people could be calling them to say the resort is burning down but because the call doesn't come form a super secret magic number the emergency services will ignore the calls until it does come from said number.

    So what happens if said number originates in the building that has burnt down?

    That's just a lawsuit waiting to happen...
     
    Matt.GC, b2311e, MaxPower and 2 others like this.
  13. Dave

    Dave TS Founding Member

    Messages:
    4,624
    Likes Received:
    3,188
    I doubt they would ignore the calls, they would likely contact Alton Towers to check. Big event spaces often have these arrangements as it’s too easy for a bunch of people to fake an incident (get 12 mates to ring at the same time for instance) as a “prank”.
     
  14. Alsty

    Alsty TowersStreet Member

    Messages:
    1,474
    Likes Received:
    3,767
    Location:
    West Sussex
    Favourite Ride:
    Shambhala
    What @Dave said. If any 999 calls are received then the emergency services contact security to confirm or investigate before sending units. It's a fairly standard process for big venues.
     
  15. spinba11

    spinba11 TowersStreet Member

    Messages:
    1,333
    Likes Received:
    871
    I keep thinking if I had of been there (in x-sector) and saw the train start to move from the loft I would of been on the phone even before it actually crashed, anyway is there really a need to bring this up again?
     
    IanSR, RoyJess and Error like this.
  16. Alsty

    Alsty TowersStreet Member

    Messages:
    1,474
    Likes Received:
    3,767
    Location:
    West Sussex
    Favourite Ride:
    Shambhala
    I guess not.

    So moving the topic along, do we think they have fixed the projectors..?
     
  17. Danny

    Danny TPWW's no.1 Fan

    Messages:
    3,607
    Likes Received:
    6,897
    Location:
    Manchester
    Favourite Ride:
    Steel Vengeance
    I would hope so, it seems they've been busy on the inside of the station and queue this closed season. It's looking back to the opening day standards so it'd be pretty shocking to ignore the projectors.
     
  18. Matt N

    Matt N TowersStreet Member

    Messages:
    3,971
    Likes Received:
    3,044
    Location:
    Forest of Dean
    Favourite Ride:
    Mako (SeaWorld Orlando)
    How do you know this @Danny? Is it on the TLC page? Certainly good to hear; well done Towers! Keep up the good work!
     
  19. TakeYourMedicine

    TakeYourMedicine TowersStreet Member

    Messages:
    1,069
    Likes Received:
    2,738
    I watched that video and it was very poorly researched. Just because somebody reads Wikipedia and records their voice over some downlaoded clips does not make their video authoritative or informative. Simply to get views. Unfortuantely people on YouTube seem to believe anything they hear as long as a simple narrative is beaten into it.

    Contrary to what Varney says about himself, Merlin have proven consistently that they are inefficient with money. They don't spend it where needed to make long term savings and to maintain guest experience. But they do spend thousands a day on pointless things. For example, useless 8+ hour indoctrinations inductions for all staff learning meaningless 'Merlin brands' and playing primary school icebreaker games for 8 hours, including for returning staff who've done it all before, instead of any useful job training. Must cost a lot to pay staff by the hour for something that only serves to flatter their brand obsession.
     
    Last edited: 18th Feb 2019
    WickerManiac, DiogoJ42 and Matt.GC like this.
  20. spinba11

    spinba11 TowersStreet Member

    Messages:
    1,333
    Likes Received:
    871
    The smiler will never be back to it’s opening day standard, the crash has seen to that.
     

Share This Page