owenstreet7
TS Member
- Favourite Ride
- Taron
I understand Hyperia ran until close to midnight on opening day which was what appeared to have caused or contributed to the extended downtime as it ran for 14 hours straight.Completely unacceptable comms. Like, running a theme park is THEIR JOB. I imagine it's as much to do with a strict noise curfew as anything, with a hard 10pm cut-off. But it's not rocket science to communicate it in a simple way, and organise for the strict 10pm to be met without closing the queue so early.
It shows a lack of accountability at Merlin and a lack of focus on the details of customer excellence. Why not keep a 45 min queue open until 9pm (close the FP/RAP queue), and state the ride closes at 10pm sharp and anyone still in the queue at 10pm will get an open FP to ride another time.
I believe Thorpe Park are keen to prevent a repeat of that which is why the queues can close early if needed.