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This is quite a weak offer really, though outside of a few X% off offers I suppose it's something new - times have changed since the days of the £6 come back tomorrow / 'bounceback' tickets I suppose... when these were around that offer would be worthless. Back in the day the hotels included...

But why should it be pointless? A company that gets things right, or at least wants to, should be able to do so by the medium of the guests choice. Yes, writing a letter makes a statement, but it doesn’t mean a social media complaint should be taken any less seriously. Facebook Messenger offers...

Well, it makes more sense than asking for reviews and giving bad service. I imagine the ‘Merlin way’ management teachings going forwards will use LEGOLAND Windsor as a case study on how much damage poor Tripadvisor reviews can damage an organisation. With RCR charging a premium price and given...

Big Six Challenge becomes Big Seven when you add the (upcharge) Dungeons? A testament to the failure of the Dungeons to attract paying customers perhaps?

The way Legoland is getting absolutely hammered on TripAdvisor and social media is enough of an incentive for Merlin to get their act together. The online feedback for Alton Towers is still more on the positive side, even if when you look below the surface there are clearly problems being...

Wow, that sign is erm... aggressive. I appreciate the importance of the message and am sure it may well be (sadly) necessary, however, I don't think the location helps to create a good first impression for guests waiting at the entrance. It isn't even in the resort font!

At one time the waterpark was open until 10pm on many nights and usually 8pm on all others - those were the days. It just puts the current abysmal opening hours into perspective. This was when it was operated as part of the hotels, exclusively for hotel guests, and when Splash Landings wasn't...

Am I the only person that has looked at this and thought that Alton Towers should be embarrassed that their main entrance sign, once again, looks in that state? The importance of it as a symbol are abundantly clear when photographs of it get used in the media.

I really struggle to see the synergy perspective here, and much more a threat of saturation. As someone that has been to the Blackpool and Warwick Castle Dungeons I have no desire to visit another. I imagine this could easily work both ways with people visiting the Alton Dungeons not necessarily...

And also the offer gives the buyer a brand new 12 month MAP for cheaper than even the sale prices in January - it's not just for the remainder of their season pass. It even appears the start date can be any time up to six months from now.

Even if Alton do post sort all waste, it does surprise me that there isn’t anything visible on park promoting recycling anymore. I feel bad throwing away a plastic coke bottle for example. In fact, given that Coke themselves do a lot to promote recycling, and they are a partner, it surprises me...

Something also has to be said about the fact there are far fewer places to buy Fastrack, and I'm sure that will also be having an impact. If I was in Forbidden Valley or the Dark Forest, it would be a real trek to go back to Towers St for the sake of buying it. On top of this, and for Fastrack...

Again, while it is good to see that ride closes are being extended, I personally feel they do very little to compensate for days full of poor operations, ride availability and late openings. If you are having a poor day and are disappointed by or before 2/3pm, especially if you have a fair...

Gold and Platinum packages both sold out today!

I rode Duel today and appreciated the new soundtrack and a few of the improvements to the ride itself. I agree that the new portrait TVs are a little too bright and don’t fit in well with the old portraits that remain. Overall I definitely enjoyed the ride more and it is nice that some work has...

Park operations have been poor all day today and it has put me off returning until something is done about it. Entering the park was a bit of a farce with no end of confused people over who was/wasn’t able to enter I understand that there is an issue with Nemesis, but there was no excuse for...

Perfect! This was exactly what I was looking for. These started back with a Fanta promotion for Scarefest a few years back and are a great timesaver.

Having decided not to renew MAPs this year, does anyone know any 2for1s out there that work on the website as have been available in the past? (I'm trying to avoid the plaza queues for tickets).

I was there yesterday - the Oblivion exit path fence is higher than before - the black mesh that you see on top is all extra to what was there before, although honestly it looks fine and I had always though that fence in particular was low before considering the track is right on the other side.

I am not sure that as a hotel guest, bearing in mind that the hotels already charge a premium price, I would be happy to pay extra for Ferrari Land as well as the Waterpark, Beach Club etc as well. There could be a possibility though that tour operators from the UK (through which PortAventura...