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2018: Park Operations & Ride Availability
Benzin
TS Member
Encouraging to hear! I can see the cuts disappearing entirely next season if this season's crowd levels are anything to go by; the profit margins must be huge!
If this happens then why would Merlin (or any company really) see this has a reason to reduce cost cutting?
Danny
TS Contributor
Encouraging to hear! I can see the cuts disappearing entirely next season if this season's crowd levels are anything to go by; the profit margins must be huge!
In an ideal world, absolutely.
This is the real world however; regardless of how much better that may be on visitor numbers on the final count at the end of the year, there will still be cuts next year. It's in Merlin's business model to cut to excuses and make cuts.
Matt N
TS Member
The thing is, though; I don't think they'd quite "recovered" in 2017. This year, however, I would definitely say they've "recovered"!Nick Varney did say a few years ago in a conference call that when Alton Towers starts to recover, operational budget would start to be increased.
Visitor numbers were up in 2017, budget was cut for 2018. Tells you all you need to know really.
Alsty
TS Member
Saw on ride times that the Rita queue is 25 minutes so headed over only to find it is closed and the queueline completely evacuated
. It still says 25 minutes now (15 mins later). Thirteen says 20 minutes so headed there instead but the ride operator just announced over the PA that it's 80 minutes...
They really need to be more accurate with their times or it's not worth bothering.
They really need to be more accurate with their times or it's not worth bothering.
Alsty
TS Member
Yep, noticed they didn't seem to change all day. Here is a 5 minute Nemesis queue 
Are these queue times set by the ride operators or they now controlled centrally? Was a bit frustrating to go to rides expecting a certain size queue and finding it completely different.
On the plus side though, must admit the operations were good today. Didn't see any downtime apart from Rita. Oblivion was on two stations. Smiler and Wicker Man getting good throughputs too with trains being dispatched quickly.

Are these queue times set by the ride operators or they now controlled centrally? Was a bit frustrating to go to rides expecting a certain size queue and finding it completely different.
On the plus side though, must admit the operations were good today. Didn't see any downtime apart from Rita. Oblivion was on two stations. Smiler and Wicker Man getting good throughputs too with trains being dispatched quickly.
imanautie
TS Member
Queue times are controlled by hosts (not ops) via an website (attractions.io) on an iPad.Yep, noticed they didn't seem to change all day. Here is a 5 minute Nemesis queue
![]()
Are these queue times set by the ride operators or they now controlled centrally? Was a bit frustrating to go to rides expecting a certain size queue and finding it completely different.
On the plus side though, must admit the operations were good today. Didn't see any downtime apart from Rita. Oblivion was on two stations. Smiler and Wicker Man getting good throughputs too with trains being dispatched quickly.
Some rides have ble beacons (black boxes cabled tied to fences) all the way round, the Alton towers app on people's phones detects these beacons, report them and the system auto calculates a queue time however this auto queue time can be overridden by hosts.
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imanautie
TS Member
Whilst they are both fed from the same system they could disable each component separately.That's better than misleading information tbh. I wonder what they'll display on the park queue signs though as it's all the same system?
It's up now, in wondering if it no longer shows anything out of park hours.
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Skyscraper
TS Member
Ride Times is back working now! 
bluesonichd
TS Member
Because they have closed most of the car parks in EV for that stupid development they are building 
Alsty
TS Member
Yes, when I arrived there were cattle grazing in the grass car parks. When I went back to the car in the evening the cows had gone and there were loads of cars in there instead.Towers must have been busy yesterday; according to TPW, cars were parked on the grass yesterday!
One thing I'm unsure about is closing the courtyard for Scarefest. Where are you meant to sit and have your pint? Yesterday it wasn't too bad as there were still seats out the front of the Welcom-inn... but during Scarefest, isn't seating going to be a problem?
Matt N
TS Member
Have they? I didn't think those were for day guest use, though?Because they have closed most of the car parks in EV for that stupid development they are building![]()