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2020: General Discussion

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ReneBlade Master said:
Trust me, the ride staff working on the rides, and the area management are fully aware when things look awful. The senior management are made aware, and pretend everything is fine until the public notice. When I worked with the monorail, the only time you’d see the SLT was if it went down during peak times, or if they were visiting the hotels. During both of these times, they’d never speak to the staff working on the platforms or trains.
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I'm fully aware they can recognise the state it's in; after all they're more than happy to tell you their views when you're friendly enough with them and treat them with respect or have friends working at the resort.

No action has been sought for the vile state of the monorail until this social media post was brought about, obtained a high number of shares and generated negative comments. Only then did anyone seemingly call for something to be done about the state of it.
 
Which pretty much sums it up, pre 2015 Incident those people were happy to let the money roll in while the park was in a neglected state. Then suddenly the worlds media was focused and more of the public noticed the issues and suddenly we’ll let you do maintenance but we need a marketing campaign to do it.

If the public notice things and gets on social then 90% of the time the park attempts to resolve it, which is good but it shouldn’t take public shame to fix things.
 
It is such a shame that Towers have to be almost prodded into doing stuff they should just do to look after the place. It reminds me of how many times I’ve seen vile guests be abusive to staff and other guests and then get a fastrack or something. Nice guests are less likely to make themselves prominent and therefore less likely to get nice things. It just breeds negativity because Towers are putting people in the position where they have to moan to get what they want.
 
ringo said:
Which pretty much sums it up, pre 2015 Incident those people were happy to let the money roll in while the park was in a neglected state. Then suddenly the worlds media was focused and more of the public noticed the issues and suddenly we’ll let you do maintenance but we need a marketing campaign to do it.

If the public notice things and gets on social then 90% of the time the park attempts to resolve it, which is good but it shouldn’t take public shame to fix things.
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Just look at the staff entrance signage that got cleaned after it was pointed out in social media. All the staff saw it everyday, they were fully aware, but only resolved when somebody outside noticed.


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ReneBlade Master said:
All the staff saw it everyday, they were fully aware, but only resolved when somebody outside noticed.
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And that's the point.

I wouldn't actually expect seasonal staff on minimum wage to notice things like that (although I'm sure a percentage would), but all the permanent staff and certainly anybody at management level should notice and actually do something about it. It's all about having pride in what you're doing, about presenting the best possible image for the resort and doing everything within your power to make it as good as possible.

Either these staff members have no pride or interest in their jobs, or they do but the corporate machine means there's no effective mechanism to get these problems addressed (either within Alton Towers, or across the wider Merlin group if required).

I've always maintained that Merlin do not consider that small things matter, and this is an example of it. They should encourage all staff to be on the look out for anything shabby, anything that could be improved, any new ideas or suggestions and provide a way to feed them back into the system and then act on them!
 
Alsty said:
I've always maintained that Merlin do not consider that small things matter, and this is an example of it. They should encourage all staff to be on the look out for anything shabby, anything that could be improved, any new ideas or suggestions and provide a way to feed them back into the system and then act on them!
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They do have a system that they tell you about in induction about “leaks”. You are told that you should keep your eye out for tiny places where the magic is leaking and to let them know so they can fix it. I worked there for 5 seasons and the only time I ever heard or saw of this system was in one of my induction days right at the beginning. I remember thinking what a great idea it was and being so gutted that it isn’t implemented.
 
Well the water park incident has hit the mainstream news, not what the park needs before the new season.

Obviously it’s just poor water management and something that shouldn’t happen these days.
 
Tentaclaws said:
They do have a system that they tell you about in induction about “leaks”. You are told that you should keep your eye out for tiny places where the magic is leaking and to let them know so they can fix it. I worked there for 5 seasons and the only time I ever heard or saw of this system was in one of my induction days right at the beginning. I remember thinking what a great idea it was and being so gutted that it isn’t implemented.
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Magic leaking out, or magic leaking in?

Hi boss, this is a bit colourful, it's making things seem nice.

"Quick paint it grey! Tear down the theming if you have to".
 
I hear the government are considering stopping group gatherings of more than 1,000 to contain and control the coronavirus. If that's true that means leisure places such as Alton towers won't be able to operate
 
Ethan said:
I hear the government are considering stopping group gatherings of more than 1,000 to contain and control the coronavirus. If that's true that means leisure places such as Alton towers won't be able to operate
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If it was enforced this week then it would probably only last two weeks unless there was an increase in cases so wouldn’t really have an impact on opening day.

I would guess from a business point of view it’s probably more favourable to have a delayed start to the season than open a week and close for a period of time (if it’s required)
 
I previously suggested that it might be a good idea for Alton Towers to install hand sanitizer dispenses for guests to use in the wake of coronavirus. The government are telling people to wash their hands frequently with soap and hot water. So maybe it would be a good idea for Alton Towers to finally look at solving the problem of nearly all toilets across the park having only ice cold water?
 
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