2020: General Discussion

Discussion in 'General Discussion' started by Danny, 20th Nov 2019.

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  1. Ethan

    Ethan TowersStreet Member

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    I wonder if towers will actually increase the opening hours to bring in more guests to try and recover as 10-4 in July is abysmal and shouldn't be a thing in the first place
     
  2. Islander

    Islander TowersStreet Member

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    It's not impossible, but would really surprise me, as I wouldn't have thought they'd like the idea of increasing staffing costs (the main driver behind early closures).
     
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  3. AT86

    AT86 TowersStreet Member

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    Those 4pm closures for July were most likely ‘holding’ times and would have been extended closer to the dates as and when the number of school trip bookings became clear.

    I would say now that school trips absolutely won’t be happening that they are more likely to stay as 4pm than ever.

    Couple that with the fact you have to prebook to enter and numbers will be strictly controlled they won’t really have any need/inclination to extend them.
     
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  4. ringo

    ringo TowersStreet Member

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    Wouldn’t be surprised if we saw the prebook stay for the future, it let’s them see demand from pass holders which gives them a better idea on staffing / hours etc
     
  5. imanautie

    imanautie TowersStreet Member

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    I would be surprised, even their most resource intensive pass (MAP V.I.P) didn't require prebooks

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  6. ringo

    ringo TowersStreet Member

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    I thought they were supposed to “tell us your coming” which was the prebook?
     
  7. AT86

    AT86 TowersStreet Member

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    Not all roads lead back to VIP Merlin passes.

    I have often been surprised that UK Merlin parks don’t make more use of pre-booking to help them manage costs. Giving proper incentives for people to prebook makes it easier for them to plan staff numbers, stock levels, closing times etc etc. It also ties guests to visit even if the weather turns out to be a bit crap.

    I guess Merlin’s huge reliance on 241 vouchers hinders this and has almost made it a cultural norm that you need to turn up at Alton Towers clutching a soap bottle or cereal pack otherwise you are getting ripped off.

    Maybe this Covid situation could be a way for Merlin to wean their customers off from this approach and make pre-booking the ‘done thing’ in the future. (With turning up and paying still being an option of course but just reducing that number down a lot).
     
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  8. ringo

    ringo TowersStreet Member

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    That was exactly my point, the world is changing and I’m sure Merlin would of liked to have done prebook before but now they’ve got an excuse to do it and keep it.
     
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  9. Danny

    Danny Gugu Rides’ Number 1 Fan

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    Merlin has been utilising pre-books in the Midway attractions for years. Their staffing levels however are allocated by the number of guests on a certain day the year before as opposed to a number of pre-books in the days beforehand.

    The issue with staffing based on pre-books is if you rota a small quantity of staff based on a minimal number of pre-books, then there's a surge in pre-books the night before, you're then hideously understaffed. Been there, done that, got the t-shirt. Was not pleasant.
     
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  10. imanautie

    imanautie TowersStreet Member

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    Advised but not required, it hardly made a difference outside fireworks.

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  11. GaryH

    GaryH TowersStreet Member

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    Indeed, I take full credit for them choosing to now open the park after I asked them about the fountain lol
     
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  12. LordOfDarkness

    LordOfDarkness TowersStreet Member

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    As someone who’s not been able to receive their season pass yet due to it being collect @ attraction, anyone know how I can go about booking at the season pass rate? And then hopefully collecting my pass there?

    Reached out on social media but don’t know if they’re monitoring their accounts at the moment.
     
  13. imanautie

    imanautie TowersStreet Member

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    General rule has been 18 zeros and show the pass order confirmation to pre-booked tickets to get a temporary ticket then RBO to get a pass.
    I would hazard a guess that it would for the gardens days be a case of show admissions the pass email and pick up a pass on a future visit.

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  14. LordOfDarkness

    LordOfDarkness TowersStreet Member

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    Perfect, thanks.
     
  15. imanautie

    imanautie TowersStreet Member

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    I would still keep trying to get in touch to make sure!

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  16. Islander

    Islander TowersStreet Member

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    I imagine they rely more heavily on pre-book figures than you'd imagine. A lot of people do already book online in advance - tickets are cheaper (not 241 cheaper of course, but still cheaper), and I suspect there's enough of a percentage of visitors who book in advance to make the figures fairly indicative of final admission numbers each day.
     
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  17. Ethan

    Ethan TowersStreet Member

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    So if towers aren't allowed to operate rides with sand bags and dummies when people are on it, does that mean minimum capacity rides won't be able to reopen when the park opens. That mainly applying to th13teen but also I'm assuming single riders will struggle to get on spinball as most people are in groups of 2s or 4s and if there's 2 others in a car, you won't be able to go on because of distancing.
     
  18. imanautie

    imanautie TowersStreet Member

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    Yes and yes I believe.
    I also expect issues at other merlin parks such as with TWD: TR and odd numbered groups.


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  19. Mikw

    Mikw TowersStreet Member

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    With the prebooking does anybody know the latest you can leave it before you have to book? So many of my trips to towers have been decided on only on the night before. I always go on a day when it's cloudy and cool as it's usually quieter.
     
  20. imanautie

    imanautie TowersStreet Member

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    Don't think they set a minimum but a maximum of 7, but demand will probably say book asap.

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