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2021: General Discussion

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Ethan said:
You see told you it works. Also I knew judging on the queues that Galactica was on 3 trains, frustrating that I went a day when it was only on 2 and ended up waiting 90 mins for it when you only waited 15/20!
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Thanks for that, was a great plan! Yes we felt very jammy when we saw the queue was splitting before the stations, it did feel like we were moving quite quickly despite being back over the hill in the queue line!
 
Loading all rows is a trial on certain rides:



So that reads to me that rides with OTSR can fill all rows and mix groups within the rows. But rides with lap bars can fill all rows but not mix groups within the rows.

So single riders on Spinball would still not be possible for now.
 
So does that mean they’ll go back to spacing rows out once the week is up? Or might they extend the guidance to more rides if the trial is successful?

What is it exactly that the park is “trialling”? Are they seeing whether this effects COVID transmission within the park? Or is it more based on feedback on how guests feel about the change?
 
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Matt N said:
So does that mean they’ll go back to spacing rows out once the week is up?
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It means they'll review how things have gone and either end or continue doing it. The difference it's made so far is substantial, and considering how other parks both in the UK and internationally have had no major impact from such a policy I see no reason for it not to stick around.

I've seen a few wannabe lawyers on Twitter already kicking off about it, again seeming to think the Coronavirus regulations have specific laws preventing them from doing this which is completely incorrect. If there is sufficient mitigation for the risks (masks, not facing each other, moving at speed for airflow) and the guidance has changed as a result, then there's no reason why this can't be implemented. To even suggest that a company as large as Merlin are willingly breaking the law and haven't gone over this with a fine tooth comb is frankly laughable.
 
Islander said:
Very interesting for AT to reply to a TowersStreet tweet to confirm that lol
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I’ve seen that Alton Towers have begun replying to quite a few of TS’ tweets on Twitter:



Nice to see the park having a little fun with its fans!
 
I think it just depends who is on the social media duty that day. Some people in the team are more interested in engaging with the fan account stuff than others.

As nice as it may be, there are a lot of customers on Twitter who are really struggling to get basic customer service answers out of Towers at the moment, complaints of unanswered phone calls, emails, DM’s etc are rife. So it is not the best look for already annoyed customers to see the ‘bants, bants, bants!’ with fan accounts when they need genuine customer service help.
 
If we're trialing things, can they trial turning on the waterfalls, guns and all wave machines on the rapids for a week or so (like they trialed them for the 3 decades before they turned it all off) and if no one falls in the water, keep everything on?

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Matt.GC said:
If we're trialing things, can they trial turning on the waterfalls, guns and all wave machines on the rapids for a week or so (like they trialed them for the 3 decades before they turned it all off) and if no one falls in the water, keep everything on?
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Depends on whether they all need work doing first as they've been switched off for so long. :p
 
Didn’t think it was worthy of its own thread so thought I’d put this here.

Alton Towers have applied for planning permission to keep the stage on the Towers St lawns for 5 years. They want permission for it to be located on the lawns between March and November for summer season and then moved to Fountain Sq for Dec-Feb for winter.

It does seem to show at least a medium term commitment to keeping a greater amount of entertainment for the next few years. The documents also state that the Fountain Sq location is to cover ‘Christmas and Feb Half Term events’ - so perhaps Feb half term opening could be back on the cards.

http://publicaccess.staffsmoorlands.gov.uk/portal/servlets/ApplicationSearchServlet?PKID=148866
 
Theyre definitely on a journey to opening more of the year. I think eventually the park will open at least partially from Feb half term through to the start of January, with perhaps a couple of weeks off in November.

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AT86 said:
As nice as it may be, there are a lot of customers on Twitter who are really struggling to get basic customer service answers out of Towers at the moment, complaints of unanswered phone calls, emails, DM’s etc are rife. So it is not the best look for already annoyed customers to see the ‘bants, bants, bants!’ with fan accounts when they need genuine customer service help.
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Personally I don’t think social media is the best place for customer service anyway. They really should be providing better phone support but I don’t think stopping one person responding positively on Twitter would cause the phones to be answered quicker.
 
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