2024: General Discussion

[Squiggs]

The Aramark mention is just wierd though. It's another of these examples where saying nothing would be a more positive message than what's been said.

As it reads, it seems to be claiming that somehow Aramark have now got it right and offering the right quality and service at the right price. It's like they're doubling down on a poor quality service, like it's the best they can do.

It's another unforced error that could result in them losing custom next year. Doubling down on mediocrity as if it's good quality is a dangerous game when communicating with customers who have had a poor experience.

 

[Poisson]

I notice they specifically picked out the good bits of Aramark to be mentioned.

 

[Dave]

The Aramark mention is just wierd though. It's another of these examples where saying nothing would be a more positive message than what's been said.

As it reads, it seems to be claiming that somehow Aramark have now got it right and offering the right quality and service at the right price. It's like they're doubling down on a poor quality service, like it's the best they can do.

It's another unforced error that could result in them losing custom next year. Doubling down on mediocrity as if it's good quality is a dangerous game when communicating with customers who have had a poor experience.

Almost makes me wonder if Aramark has complained about something around reputation and Merlin are forcing some positive PR to make them happy

I mean Towers can say all the positive things they like guests see the prices and taste the food so it won’t make a blind bit of difference.

 

[Kraken27]

Almost makes me wonder if Aramark has complained about something around reputation and Merlin are forcing some positive PR to make them happy

I mean Towers can say all the positive things they like guests see the prices and taste the food so it won’t make a blind bit of difference.

Totally agree - Towers will only ever put a positive spin on Aramark, but guests will form their own opinion pretty fast (& it won't be good in most cases).

Even the mighty - Apple - can cock-up. A few years ago an iOS upgrade saw them remove the camera roll / scroll in the Photos App (that lets you view all your photos in chronological order). They called it an "enhancement" as their idea of using Events was better. Users worldwide disagreed & a bug-fix was quickly released which - oddly enough - returned the feature.