themeparkfan
TS Member
It's a pretty sad set of events when people are still milling around and wanting to go on Icon and a bloke slams the gates shut on them on a nice summer night with the place busy. They really want to treat the customers well (yeah right! )as soon as it hit six the operation team were just watching their watches and just errr wanted to go home just pushing everyone through. At least when I've been to Alton Towers this year and got into wickerman queue for 6 the team are still in good spirits to an extent. Customer service is poor and believe me when the questionnaire email that comes through after we buy wristbands online . I will make my views clear. How the heck are they going to persuade customers back and more next season? ? Not giving customer service like that!! That place should have been open till 7 tonight. I understand if weather is poor to close earlier, but on a pleasant warm summer evening! Like I said before the forecast is poor tomorrow but they will have everything running and then be giving free tickets away to go back. Where is the business sense in that?