jon81uk
TS Member
I disagree. Websites like Trip Advisor prove that is simply not the case any more. People leave plenty of positives on there and have done for a considerable amount of time.
That said, I do understand what you mean. Totally get it.
Maybe I am reading it wrong. Who knows.
I think reviews are different to direct feedback, I agree people will leave good and bad reviews, but they will only email directly if they have a complaint or if there was something very very good to report such as staff going above and beyond.