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Food & Beverage: The Aramark Era begins

Food yes.

Cutlery, nah. Would be very unusual to keep accurate stock down to that level.
I would also argue it also would be less reliable, I have been given more cutlery than required way too often, also if someone was sharing the ice cream and asked for 2/3 spoons, it is bad stock management but not really from the staff from the management, someone should have noticed they only had x boxes of spoons left, and they should order more.
 
Telling customers they were not making ice creams, or there was a 20 minute wait, would send customers away, potentually not to purchase an ice cream elsewhere.

It is much more cost effective (for them) to guarantee the sale when they can, then re make some if they have to. As the customer is then locked into the sale, having to wait regardless.

The potential income lost by sending customers away, would far outweigh the cost of remaking the ice creams.

It is a cheeky tactic, but ive seen this happen in many places over the years. Get the money out of the customers pocket, as quickly as possible, no questions asked.
 
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