Merlin Annual Pass offers and questions

Discussion in 'General Discussion' started by Steve74, 2nd Nov 2018.

  1. Alsty

    Alsty TowersStreet Member

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    So Nick Varney can take on the might of Kay Burley but not Matt Allwright?
     
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  2. jon81uk

    jon81uk TowersStreet Member

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    trouble is, no one really signed up expecting a pandemic.
     
  3. Error

    Error TowersStreet Member

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    In fairness Nick Varney had more to answer for on the interview with Kay Burley.
    The issue here doesn't come nowhere near close in terms of severity although I agree, its still a kick in the teeth for customers.
     
    Posted 1st Oct 2020
    #63
  4. djtruefitt

    djtruefitt TS Site Team Team Member

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    I guess the worse thing is they have continued to sell and promote season and annual passes all year to new customers. Knowing full well most of these people won’t be able to even visit unless it’s a random weekday. They should have stopped selling them right at the start when the parks reopened, or when they realised they had too many people wanting to visit.

    cause not only are they annoying existing pass holders, they are also annoying loads of new pass holders at the same time.
     
    BarryZola and RoyJess like this.
    Posted 5th Oct 2020
    #64
  5. skyscraper

    skyscraper TowersStreet Member

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    In the financial section of the DM the other day there was a question about the annual pass fiasco :p
     
    Posted 5th Oct 2020
    #65
  6. Alsty

    Alsty TowersStreet Member

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    Merlin are adding another month onto Annual Passes that are active on 5th November. Monthly passes will also be suspended for one month.



    See Merlin FAQs.
     
    Posted 5th Nov 2020
    #66
  7. ringo

    ringo TowersStreet Member

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    As expected which is good, will it make people happy though? I doubt it.

    It would of been better customer service to originally extended passes for 9 months, people wouldn’t of complained as much about not getting prebook tickets as at least their pass would be valid for the majority of 2021. See what happens next month I guess.
     
    Posted 5th Nov 2020
    #67
  8. People will still complain as the restrictions on passholder will extend into 2021. They would have been better giving people a refund for whatever was left at this stage. Glad mine was monthly one that I could cancel.
     
    Posted 5th Nov 2020
    #68
  9. skyscraper

    skyscraper TowersStreet Member

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    Plus it's still possible that the lockdown may be extended past a month, especially considering the furlough scheme has been extended to March.
     
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    Posted 5th Nov 2020
    #69
  10. Matt878787

    Matt878787 TowersStreet Member

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    I cancelled my monthly membership the other day. Quite surprised how quick and easy it was.

    Even with them suspending payment for a month, I’d have no use for it until next April.
     
    skyscraper and Orange Ribena like this.
    Posted 5th Nov 2020
    #70
  11. I had alot of back and forth trying to cancel mine but got it done eventually.
     
    Posted 6th Nov 2020
    #71

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