Merlin Annual Pass offers and questions

Discussion in 'General Discussion' started by Steve74, 2nd Nov 2018.

  1. Steve74

    Steve74 TowersStreet Member

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    I've just had an email from Merlin advertising their latest MAP offer - 15 months for the price of 12 on new purchases:

    https://www.merlinannualpass.co.uk/...m_campaign=MAP_15for12_2018&utm_term=Announce

    Seems like a good deal as it's valid from the day you buy it so the extra 3 months would allow for visits to winter attractions in the new year.

    But one question - the "family" ticket pass - how do they check it's all one family - or do they? Reason I ask is that the Family pass price allows for up to 3 adults. Is there anything stopping me getting 3 of these one for me and 2 for friends?
     
    ringo likes this.
    Posted 2nd Nov 2018
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  2. ringo

    ringo TowersStreet Member

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    Nothing stopping you adding random strangers, they don’t care as long as they get the money.
     
    Posted 2nd Nov 2018
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  3. IanSR

    IanSR TowersStreet Member

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    They don't check validity of family purchases.
     
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    Posted 2nd Nov 2018
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  4. RoyJess

    RoyJess TowersStreet Member

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    I don't know if this is the correct thread to post, mods please feel free to move post if not

    Has anyone else had the Merlin questionnaire email recently?

    There were about 24 different pass options over 12 pages asking which one you would choose and at the bottom asking if you would purchase one today?

    A few things caught my eye during the options.

    After 2pm entry
    Entry to one theme park only (sounds like a season pass but with all other attractions included but excluding all other theme parks)
    There was one final question at the end, would you be interested in a weekday pass only? Which sounds great for us for a majority of the year, except for we do usually attend the fireworks and scarefest events on the weekend at the end of the season.

    Price options range between £49 to around £400 for a Merlin pass. However the pricing didn't always make sense as sometimes the cheaper option was the better option.

    Remember this was just a questionnaire doing some research, but it looks like there could be more complicated options of pass and exclusions in the pipeline

    Here is a screenshot of one of the 12 pages of options

    [​IMG]
     
    ringo and Swarm Chris like this.
    Posted 18th Sep 2020
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  5. Orange Ribena

    Orange Ribena TowersStreet Member

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    I got the Merlin questionnaire today. I filled it in. Can't say many of the options appealed to me since most of them had block out days. I did vote I would consider a super cheap weekday past but if I am going that restrictive I might as well just by a AT annual pass. They seemed to feature some Unlimited Drinks options which I don't care about nor do I really care about discounts on merch/food/drink.

    From the number of options with copious block out periods I think that might be the way they are going in the future.
     
    RoyJess likes this.
    Posted 18th Sep 2020
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  6. djtruefitt

    djtruefitt TS Site Team Team Member

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    I think COVID has probably shown them they don’t need annual pass holders to get people in the park. Yes they have ****ed most pass holders off, but the parks are busy with normal full paying guests. So I guess merlin might try to lower the amount of pass holders they have, or I guess with different passes they can spread the pass holders out across different days and parks.

    For me personally I wouldn’t want a restricted pass, as I do visits at weekends as well as week days, and always visit at Halloween and fireworks.
     
    RoyJess likes this.
    Posted 21st Sep 2020
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  7. BarryZola

    BarryZola TowersStreet Member

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    The thing is, how sure are Merlin that the full-paying customers won't only be here this year as they're worried about travelling out of the country and had holidays cancelled? If they think weekdays are usually too quiet to open when they have a load of Merlin passholders in attendance then what happens when they lose a number of passholders and the people who paid full-price this year don't come back most other years because they're in Spain instead?

    Maybe the idea of the questionnaire was designed so that they could have a number of options of annual pass aimed at different needs of the customer? For example, I would have loved the midweek pass a few years ago as my days off work had been Mon/Tue for many years. However, now I get weekends off so that pass with a discount would be no good for me so I would probably have to buy what would be a more expensive option to include weekends. Maybe they're actually surprisingly trying to be be more inclusive as opposed to trying to get rid of passholders?
     
    Posted 21st Sep 2020
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  8. RoyJess

    RoyJess TowersStreet Member

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    Merlin are obviously looking at providing less value for more money :imp:

    I've message Merlin about not being able to make use of our pass due to the pandemic, and ask if they could suspend our pass until the pandemic is over, this is the reply that I got :)

    [​IMG]
     
    Posted 21st Sep 2020
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  9. djtruefitt

    djtruefitt TS Site Team Team Member

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    Probably offer a pop badge and a new lanyard.
     
    Posted 22nd Sep 2020
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  10. TheBolt

    TheBolt TowersStreet Member

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    You can see why they would consider breaking up the passes, they give you access to a lot of attractions which has increased as Merlin expanded.

    I'd consider a Northern attractions pass, at the right price... especially if it gave me say one ticket per annum for the exclusions, or a hefty gate discount.

    I could imagine the Midway attractions being moved onto the Premium pass so that has a point outside of London.

    Or maybe a mix and match approach, one park £60, +£30 for a second +£20 for a third, +£30 for the Midways, +£30 parking. etc.

    Doubtless that would annoy people (myself included) who max out the passes, but when you are only earning £4 or £5 for each gate entry from the heavy users, you'd have to question if the current system works for the company?
     
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  11. jon81uk

    jon81uk TowersStreet Member

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    Thorpe Park just shared a link to a survey of non-passholders want to take part

     
  12. djtruefitt

    djtruefitt TS Site Team Team Member

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    None of the options seem that great. And some of them seem very confusing. I can understand a theme park only pass or a mid way pass, it having a pass with just one theme park and all other midways seems odd.

    Also seems they want to put annual pass discount to 10% as most of the options include that or no discount.

    I could happily have a theme park only pass, as not fussed about the midways, but imagine most people would prefer that option.
     
    jon81uk likes this.
  13. jon81uk

    jon81uk TowersStreet Member

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    The after 2pm pass came up a lot too. I really don’t think that makes sense for most of their theme parks that usually close at 5pm.
    If it was London attractions only (midways and maybe Thorpe/Chessington) then after 2pm pass would make more sense.
    But I don’t see many people making the drive to Alton Towers just for three hours on park.

    regional grouping of attractions would definitely make more sense, I could see one pass with Warwick Castle and everything north of that (Alton Towers, Blackpool Tower etc) working very well and being able to be offered cheaper as the London attractions are busier anyway.
     
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  14. rob666

    rob666 TowersStreet Member

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    My sister used the old after 2 ticket system for years...drop the kids off early, go visit mates, then do the water rides with the kids in the afternoon with no entry queue.
    Think it was a local paper offer for oldies.
    Old gits find a full day a struggle sometimes too.
    They need a pier to have a kip under.
     
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  15. Orange Ribena

    Orange Ribena TowersStreet Member

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    I wasn't too over awed by any of the pass offers either. AT is too far away from anything to bother with an after 2pm pass. I've shown up at BPB after 2 a few times with my pass and been happy but that's a different beast altogether.

    I would be tempted by a Northern pass but that didn't seem like an option they were considering. Shame as I think that is one pass that would be popular.
     
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  16. Swarm Chris

    Swarm Chris TowersStreet Member

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    So Merlin Annual Pass has been removed from sale. :eek:

     
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  17. Marshal-B33J

    Marshal-B33J TowersStreet Member

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    Swarm Chris likes this.
  18. Mr Pearse

    Mr Pearse TowersStreet Member

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    Not surprising really, obviously they had a massive backlash from pass holders recently after selling cheap passes over summer then pass holders struggling to actually use the passes. It was going to happen but now it will be interesting to see how long they stay off sale for.
     
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  19. Tom

    Tom TowersStreet Member

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    You would expect they'd have these new passes virtually ready if they've pulled sales of the old ones, but there again who knows.
     
  20. John

    John TowersStreet Member

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    Seems a bit of an odd decision to remove passes from sale now, with just over a month of the theme park season remaining. There was a time my pass expired around this time of year, I'd have been livid if I hadn't been able to renew and found myself without access to scarefest and fireworks. Maybe they've got something lined up?
     
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