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Ride Access Pass and Disabled Access - 2024 Discussion

The biggest problem for Merlin parks are the high numbers of MAP holders who qualify for RAP. If an average person visits a theme park once or twice a year MAP holders probably visit more than 10 times and this means the same people are continually using all the RAP slots available. They are also more likely to book way in advance as there is less risk of booking a rainy day or changing plans as you can just cancel the booking.

I would imagine unfortunately it means riding out a storm until there is enough frustration that the % of MAP holders who also qualify for RAP starts to reduce as people look elsewhere. There are clearly signs that Drayton Manor has seen a huge increase in their ride access as I dont think I had ever seen anyone using it until this season where queues are now forming at exit paths. Paultons also had a sign up saying they had no more access pass capacity left on a recent visit.

The only options for Merlin are to make further changes. The scan at ride QR codes have appeared around the parks so that looks to be a big change next season. They could also reduce the additional carers down to 1 which could mean they could double the the amount of RAP per day. I've seen people mention the option of checking out when you leave the park potentially opening capacity later in the day although this seems hard to manage. I also wonder if only allowing 1 booking at a time for RAP would make people less likely to book random dates just in case (this would probably keep better availability for last minute bookings).

Ultimately they need to level the playing field and stop the impression that it's a "free fastrack". Whenever I see posts on socials you will see those without RAP only managing 3 or 4 rides on a busy day whereas those with RAP are claiming to have ridden each big ride several times during the day often having ride counts closer to 20. This can't be the way its supposed to work as it should only be taking away the physical queuing not the actual wait times.
 
Actually upon further thought i'm less inclined to think this will happen. From my understanding Paultons business model prioritises customer experience and beyond opening period fanfare they seem determined to operate a park that doesn't have long queues. In fact it's a prominent feature of their advertising and as a result means fewer people require RAP.

That does further reinforce my opinion that queue times are the primary factor. Merlin are happy to cram their parks full regardless of whether it means the majority of big attractions are on 60+ minute queues as they simply profiteer via Fast Track. Just look at the Halloween events, it's part of their business model.

I suspect Paultons will happily see busier days on park as part of spending millions on new ride hardware, yes they might not go to the extremes that Merlin parks do but then they don’t have a national profile really. At which point I suspect pre-booking RAP will get harder.

I get that for enthusiasts Paultons is popular but people keep putting national park ideals on a regional park, In Yorkshire everyone has heard of Alton Towers and Thorpe Park and many have heard of Chessington, very few people know of Paultons and those that do are vaguely aware there is a peppa pig world Boris Johnson mentioned once down south rather than the Paultons brand itself. When discussing the difference in RAP we have to factor this different dynamic in as well.
 
They could also reduce the additional carers down to 1 which could mean they could double the the amount of RAP per day
Just wondering what you mean by this, do you mean a RAP holder can take one additional person on a ride with them?

Ultimately they need to level the playing field and stop the impression that it's a "free fastrack". Whenever I see posts on socials you will see those without RAP only managing 3 or 4 rides on a busy day whereas those with RAP are claiming to have ridden each big ride several times during the day often having ride counts closer to 20. This can't be the way its supposed to work as it should only be taking away the physical queuing not the actual wait times.
Wonder where this is happening, assume places like Thorpe and AT that still have the cards. We visited Legoland a couple of times over half-term, one day was absolutely heaving and the other was fairly busy and I think we probably managed 10 rides in total over the two days.
 
The cards are far easier to abuse than an online system. Always have been given you end up at the "mercy" of ride hosts who probably will knock off a few minutes. If they even sign it.

The max 1 carer is common at other parks. Flamingoland even had that but unsurprisingly the staff didn't care. Reducing it would screw us as a family unit since little one can't be the carer so I'd wager it'll stay as it is. There are some people who need 2 carers sometimes too after all. This is probably made complicated by amount of families where the child is the disabled one.

As mentioned (PLENTY OF TIMES) before, the rod has been made for their own back and they're loathe to make major changes due to fear of backlash.
 
In fairness the existing RAP already somewhat does this. Yellow type can book single slots (ie attend on their own) whereas Red require a minimum one companion so it shouldn’t be difficult to add a third tier.

Not that I think it’s something they should or will do as it alienates families.

Disneyland Paris let you bring groups of 6!
 
As a non-RAP user (though I'd qualify) I don't see an issue offering hotel guests guaranteed RAP access. First of all, what's the point staying if you can't then use the park...? Also the hotel is not a cheap option for park/RAP access, and I think comparing it to FP is not relevant.

Perhaps the solution is to only be allowed one RAP reservation at once, rather than allowing multiple ones.
 
As a non-RAP user (though I'd qualify) I don't see an issue offering hotel guests guaranteed RAP access. First of all, what's the point staying if you can't then use the park...? Also the hotel is not a cheap option for park/RAP access, and I think comparing it to FP is not relevant.

Perhaps the solution is to only be allowed one RAP reservation at once, rather than allowing multiple ones.

Could merge these ideas, only 1 booking at a time except for hotel guests. That would stop people block booking except for legitimate cases. Still not without flaws but there isn't a perfect solution.

We don't know how many people actually do block book so perhaps it's less of an issue than we suspect but if it is a sizeable number then this would significantly increase capacity.
 
The new Merlin RAP is now live... This will be used by Towers and Thorpe.

WhatsApp_Image_2025-11-19_at_18.12.12_c845a5cf.jpg


Apparently you can only have one RAP card per device though, which could be an issue for families with multiple service users.

Edit: Just tried to create and account with my RAP photocard card and it didn't work. Will be annoying if only full Access Cards are accepted. 🤦‍♂️
 
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Edit: Just tried to create and account with my RAP photocard card and it didn't work. Will be annoying if only full Access Cards are accepted. 🤦‍♂️

Just downloaded and it immediately worked for me. Does your Nimbus card have the queue symbol?

Can book RAP slots for TP/AT within the app... naturally AT is all booked up till June (can't go any further forward) except midweek days in May.

You can't screenshot the app which is good!
 
The new Merlin RAP is now live... This will be used by Towers and Thorpe.

WhatsApp_Image_2025-11-19_at_18.12.12_c845a5cf.jpg


Apparently you can only have one RAP card per device though, which could be an issue for families with multiple service users.

Edit: Just tried to create and account with my RAP photocard card and it didn't work. Will be annoying if only full Access Cards are accepted. 🤦‍♂️
As far as I understand it's now linked directly to the nimbus access card and not the ride access ID card
 
Just downloaded and it immediately worked for me. Does your Nimbus card have the queue symbol?

I don't have the Nimbus Access Card. When I applied for the RAP it gave me the option of just getting the RAP photocard or upgrading to a full Access Card. I chose the former as I don't really need an access card.
 
I don't have the Nimbus Access Card. When I applied for the RAP it gave me the option of just getting the RAP photocard or upgrading to a full Access Card. I chose the former as I don't really need an access card.

Ah i see. Yes does look like they are phasing out the RAP cards and using the Nimbus cards going forwards. Makes sense really seeing as they're universally accepted across the UK plus in several other countries rather than having a Merlin only card.
 
The Accessibility page on the website has been updated now, and confirms that only Nimbus Access Cards are used. The new system officially goes live on the 28th November.

 
I'd not realised that Merlin were previously using a hybrid model of paid Nimbus pass and free 'in house' pass.

If I understand the new set up, that does make more sense to use both the paid and 'free' option from Nimbus.
The "free" option wasn't in-house, it was still operated by Nimbus. It has now gone, and you can only use a paid Nimbus Access Card with the app.
 
If you click the Nimbus link in the updated Accessibility page you posted above they now offer a free Merlin only card.
Ahh I see, all hidden away though 🤣🤦‍♂️

Thanks mate. Annoying that I'd have to apply again though, given my RAP card is valid until October 2026.

Plus, given I'm not able to book far in advance, what's the point of me going through all the hassle of reaplying if there's such low chance of me securing a slot.
 
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Plus, given I'm not able to book far in advance, what's the point of me going through all the hassle of reaplying if there's such low chance of me securing a slot.

Low chance is better than no chance versus the effort of getting the card imo. Also the app at least makes it easier to quickly check availability. Sadly you might as well join the block booking brigade, at least then you’re both increasing your chances and can cancel easily thus helping others in your situation.

Do you have no plans in 2026 to visit a non Merlin park? As an enthusiast I think it’s worthwhile having in case of that if you’re otherwise unable to visit.

Also forgot to say, we have the Red RAP (companion required) and apparently Yellow RAP has far greater availability currently. Not sure why that is…
 
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