Had a very disappointing visit with my family last week during Scarefest. Queued for an hour which we didn't mind too much, got seated, meals arrived at different intervals and my parents meals turned up stone cold (literally), the portions were tiny, then a member of staff came up to us to say that glass had smashed in the kitchen and as a precaution they had to close the restaurant for an hour for a clean up. We did get 4 free drinks and 2 free cold half eaten plates of food, but felt more could have been done, none of the staff seemed to care and there were a lot of angry customers leaving. No manager around to try and ensure people didn't leave unhappy.
In the end we went over to Woodcutters and had nice hot meals and quick service at a far lesser price. Sadly the experience in RCR left a damper on the rest of the day, we felt a little drained and pretty annoyed, despite it not completely being Towers fault. Just very badly handled.
It's a shame there could have been no pre-booking for Scarefest and that the menu was very limited. The only options were steak and chips, or burger and chips (for adults) - other lunch meals on the menu the rest of the season had even been removed. I understand they would have wanted to cut the menu to deal with high volumes of guests, but for a premium dining experience you kind of expect more than what you can buy anywhere else on park. There were also no desserts available at all which was very disappointing.
It's the cold food that annoys me most. For the price you pay, you should not be receiving cold food. If a restaurant like Woodcutters can handle high volumes of guests and still deliver hot food, why can't RCR? They need to sort issues like this out before the main 2017 season.
The experience was the first time for my family, and it left a sour taste in their mouths, none of them ever want to go in there again. I went in the restaurant in August with my partner, and our experience was the polar opposite, hot food, orders arrived promptly and together, portions were huge, and we (at the time) thought we would love to visit again. After last week, I'm a little wary of visiting again, if I have a repeat experience in future I probably won't bother again.