For me it's the introduction of fastrack
- That such a wealth dependent divisive thing exists at all in the escapism of a theme park. Someone paying for one thing should not be to the direct detriment of everyone else in the way that fastrack is.
- That if it has to exist it is run in the most haphazard, unfair, thoughtless way.
- That they actively lie about queue times with a resulting increase in sales.
- That it encourages reduced operations, park hours and ride throughput.
- That the GP have fallen for their marketing so see it as a good thing, paying for the same thing twice without realising that if everyone stopped buying it the thing that they are paying to avoid (long slow queues) would not exist in the first place.
- That they've now become reliant on that for their profit instead of just offering a good day out at a reasonable price for everyone, so will likely never be able to come away from this business model.
Towers, on the whole, probably has the 'best' fastrack operation across the estate, but it is still pretty unforgivable in my eyes. It's the biggest thing that stops me enjoying a day out in a Merlin park if it is anything other than dead.