Virtual Queuing in 2021

Discussion in 'General Discussion' started by Burbs, 9th Feb 2021.

  1. pluk

    pluk TowersStreet Member

    Messages:
    1,733
    Likes Received:
    3,306
    Location:
    Essex

    Sorry if that was a bit harsh. I appreciate everyone's needs are individual. The comment reads they waited in line for an hour to use a pass they have because they cant wait in line for an hour. If the circumstances weren't actually like that then fair enough and apologies that I've misunderstood.

    It just put me in mind of another user who admits to not needing the pass but using and abusing one anyway. As far as I'm concerned anyone abusing passes designed to make life fairer for the disadvantaged should be ostracised from the community and banned from the park. Both would be a better place for their loss.
     
    Last edited: 16th Feb 2021
  2. Rob

    Rob TS Forum Team Team Member

    Messages:
    11,001
    Likes Received:
    15,191
    Location:
    Leicestershire
    Favourite Ride:
    Steel Vengeance
    RoyJess and Skyscraper like this.
  3. pluk

    pluk TowersStreet Member

    Messages:
    1,733
    Likes Received:
    3,306
    Location:
    Essex
    Fair enough, although surely any new queuing system should be intrinsically linked with the RAP system and built in to whatever changes are made. They surely can't be viewed in isolation.
     
  4. Rob

    Rob TS Forum Team Team Member

    Messages:
    11,001
    Likes Received:
    15,191
    Location:
    Leicestershire
    Favourite Ride:
    Steel Vengeance
    Oh absolutely, I'm not saying RAP can't be discussed in relation to a virtual queue system. Just a few of the more recent posts in this thread were solely about RAP and nothing to do with what Towers might be doing in bringing in a virtual queue system! So just trying to stop this from turning into another RAP thread.
     
    RoyJess and pluk like this.
  5. WillPS

    WillPS TowersStreet Member

    Messages:
    491
    Likes Received:
    635
    Interesting.

    If Alton Towers capped capacity at 10k and no other queueing options were available, what would the longest wait be? What would an average wait for a roller coaster be?

    One challenge would be getting the allocation right so that the physical queue stays under 5-10 mins, but not being so conservative that the rides run significantly below the capacity. It sounds like WDW do something similar, how do they manage it?

    Another challenge is what the hell would people actually do if they couldn't queue for stuff. I can just see people coming off Nemesis, wanting to go on Air, taking it with a 45 minute wait. What does an average guest do in that position? If it's lunchtime, great, that works out. This is the sort of situation where the Gardens and Towers could come in to their own, and the app/website you use to book rides could even suggest routes for you to take to fill the time (as well as dining options and what not). I still feel that the park would need more

    This is all totally academic of course because:
    • Merlin could never resist the lure of paid options which would screw it up
    • Merlin would never make the investment both technological and on-park to make such a setup a success
     
  6. imanautie

    imanautie TowersStreet Member

    Messages:
    4,104
    Likes Received:
    3,179
    My understanding is Disney take it out of staff hands and automate it as much as is possible so the system figures times out.
     
  7. John

    John TowersStreet Member

    Messages:
    2,712
    Likes Received:
    3,855
    Location:
    Im Turm von Mystery Castle
    Favourite Ride:
    Steel Vengeance
    Virtual waits would be longer than regular queues were this year, as basically everybody in the park would be in a virtual queue at all times which is obviously not the case with a physical queue.

    Disney don't have to worry about staggering arrivals as they can just be flexible with standby. The system still struggles after breakdowns though, with long fastpass queues whilst those in standby are almost entirely denied access.
     
    Burbs likes this.
  8. jon81uk

    jon81uk TowersStreet Member

    Messages:
    4,557
    Likes Received:
    3,898
    Disney only allocate about 70-80% of capacity to FastPass. If the FP queue gets too long, then they just stop taking guests from the regular standby queue, or go up to 95% of capcity from FP. If not enough people with an FP return then they take more standby.

    Very few parks have even tried 100% virtual queues, Volcano Bay is the main one, but water parks have pools, beaches and lazy rivers to do when not on the slides and even then the virtual queue doesn't really work right.

    Although right now due to the pandemic WDW has no FastPass or Fastrack except for those who cannot wait in link and need a disability access pass. Many people report that having just one line that is continuously moving is much better than the FastPass anyway. FP+ is not expected to return without modifications and we may even see a paid-for system or something more like Universal Studios have.
     
  9. Poisson

    Poisson TowersStreet Member

    Messages:
    3,768
    Likes Received:
    2,006
    Location:
    Behind You
    Favourite Ride:
    The Giant Squid
    Every time this has been tested, one line is better. Watch a ride next time you get to a park and in the queue after close. Soon as FT is gone watch how fast it goes.
     
    Skyscraper and jon81uk like this.
  10. Ethan

    Ethan TowersStreet Member

    Messages:
    2,005
    Likes Received:
    1,210
    I don't understand how it'll work tbh. First of all how would they determine the slots? Would they be every 5-10 mins or would they do hourly slots? Also as been said above how are they going to manage the physical queue and prevent it building up at all. After all if I'd just waited 70 mins in a virtual queue for wicker man but still had to wait 10 mins in the actual queue, I'd be pretty annoyed. Also wouldn't it therefore effect the rides capacity if they only allow 100 people in per 10 mins or so. And how would they determine who rides first at the start of the day. For example, 2000 people could select wicker man as their first ride, but if the park has only just opened and everyone does it at the same time, how do they determine who rides first?

    That is off course if they're implementing it to the main queue, which I doubt as it would just cause complications. Its more likely to be an add on, most likely the new fastrack system to prevent the fastrack queue building up. If so, then its a good idea. If its for the main queue too, then not a fan
     
    Last edited: 19th Feb 2021
    Skyscraper likes this.
  11. Ethan

    Ethan TowersStreet Member

    Messages:
    2,005
    Likes Received:
    1,210
    So do people think the virtual queuing will be an add on, new fastrack system, or that and main queue too
     
  12. Rick

    Rick TowersStreet Member

    Messages:
    5,184
    Likes Received:
    9,702
    Location:
    Argleton
    Favourite Ride:
    Crux
    Oh god, not again.
     
  13. imanautie

    imanautie TowersStreet Member

    Messages:
    4,104
    Likes Received:
    3,179
    I've just seen signs it's at least going to be a thing for rap (accesso package with lo queue entitlement)
     
    Skyscraper likes this.
  14. tayspru

    tayspru TowersStreet Member

    Messages:
    451
    Likes Received:
    708
    It doesn’t really read as harsh at all , the fact is the person above has openly told us that they waited for one hour (9-10) in the same area (near to the front of the Smiler entrance / queue) . They had the ability to wait then , so what exactly is the RAP needed for ? It’s a subject that is worth scrutiny as the “crowded” RAP queues that are often commented about demonstrate to me all these people are in fact capable of waiting in crowded areas for long periods of time
     
  15. imanautie

    imanautie TowersStreet Member

    Messages:
    4,104
    Likes Received:
    3,179
    There's a difference between waiting for an hour sitting down and standing up.
     
    Skyscraper and MattyH like this.
  16. Ethan

    Ethan TowersStreet Member

    Messages:
    2,005
    Likes Received:
    1,210
    Not really. How can standing up effect someone's ability to be patient and wait in a queue line compared to sitting down
     
  17. Josh

    Josh TowersStreet Member

    Messages:
    539
    Likes Received:
    313
    Location:
    Airspace Technologies
    Favourite Ride:
    Nemesis
    Someone who struggles to walk may beg to differ...
     
    pluk, James, imanautie and 3 others like this.
  18. Benzin

    Benzin TowersStreet Member

    Messages:
    3,268
    Likes Received:
    3,889
    Location:
    London
    People who suffer from fatigue would probably like to say something about that.

    The RAP encompasses a lot of different forms of disability. Just because one person can potentially stand for 30 minutes doesn't mean the next person can (which is why we now take a wheelchair).

    Any system that stops the RAP from being abused should be applauded by both sides.
     
    imanautie and Skyscraper like this.
  19. Ethan

    Ethan TowersStreet Member

    Messages:
    2,005
    Likes Received:
    1,210
    If you struggle to walk and are not in a wheelchair why would you go to such a big attraction. The whole day at Alton towers is full of walking
     
  20. Poisson

    Poisson TowersStreet Member

    Messages:
    3,768
    Likes Received:
    2,006
    Location:
    Behind You
    Favourite Ride:
    The Giant Squid
    I think there is 2 separate issues: RAP abuse and RAP implementation. The implementation with large queues at say Wicker Man aren't great because the entire point of RAP is to remove queues. Some form of turn up to a ride and get a time/book a time should help eliminate the queues if managed properly.
     
    imanautie likes this.

Share This Page