Virtual Queuing in 2021

Discussion in 'General Discussion' started by Burbs, 9th Feb 2021.

  1. imanautie

    imanautie TowersStreet Member

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    Luckily it seems accesso have a solution to that, apparently they can do printable tickets for their virtual queue system that uses a staff card to scan and issue them
     
  2. Mikw

    Mikw TowersStreet Member

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    I'm struggling to get my head around all this.

    If it's an "upgrade" then is it possible to still ride without paying for the upgrade?

    I'm only saying this as the loss of the season pass will already mean it costs me a lot more to visit this year - and it's one of the few places on earth to offer happiness in these bleak times
     
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  3. imanautie

    imanautie TowersStreet Member

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    I fully expect if it's made mandatory it'l be in effect free rap for everyone with an upcharge for a lesser wait
    Personally I'm expected a Legoland style setup where standby queues are free, rap and people paying the lowest package wait what is theoretically the full main queue and extra packages reduce the wait.
     
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  4. Alsty

    Alsty TowersStreet Member

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    Yes I was thinking about this too. It doesn't make sense to offer Fastrack and a free version as well, since nobody would bother paying. It only makes sense if the free virtual queue is required for everybody, and then Fastrack provides the "queue jumping" on top of that.

    Quite what they expect everybody to do while virtual waiting though is anybody's guess. There aren't enough filler attractions for people to go to.
     
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  5. imanautie

    imanautie TowersStreet Member

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    Your logic seems flawed?
    Without virtual queue there's fastrack and a free option, I'm not sure how adding virtual queue changes the sales?
     
  6. Mikw

    Mikw TowersStreet Member

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    So how do you think it'll work? Will it still be possible to ride for free and pay for an upgrade?

    Sorry to be thick, but i've no idea how it works.
     
  7. imanautie

    imanautie TowersStreet Member

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    I see three options for how it will work
    A. This replaces fastrack (and maybe rap as well) with the main queue the same.
    B. Everyone gets the rap level virtual queue for free, then upgrades are offered.
    C. B whilst distancing is required then A when distancing isn't.
     
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  8. Mikw

    Mikw TowersStreet Member

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    Thanks for the explanation.

    I just hope it's possible that you can still ride for nothing, everything will cost more in general this year i think. I've already resigned myself to much less visits to my happy place this year.
     
  9. imanautie

    imanautie TowersStreet Member

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    I do not see any option where you need to pay ontop of the admission price for rides being realistic for merlin.

    And yeah same, I'm really upset by the fact that now Alton is cost prohibitive for me to get to (buses cancelled) as a covid impact
     
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  10. Rick

    Rick TowersStreet Member

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    I was assuming, perhaps wrongly, that you could have three ways to queue.

    1. Standby
    2. VQ/RAP
    3. Fastrack

    2 & 3 could utilise the same technology, just with different wait times applied, similar to what the Pleasure Beach do with Speedy Pass.
     
  11. imanautie

    imanautie TowersStreet Member

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    Practically speaking why have a virtual queue line and a fastrack line when fastrack could be implemented as part of the virtual queue system? I mean in effect virtual queue is just single shot fastracks that become valid for use at a fixed time.
     
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  12. Rick

    Rick TowersStreet Member

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    I edited my post to clarify. It's a solved problem, parks do that all over the world.
     
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  13. AstroDan

    AstroDan TS Forum Team Team Member

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    Of course, the volume of RAP could also be playing into the decision making on the ground - which isn't something I had considered before. I know the park are really struggling with managing the quantities of RAP vs. the capacities of the rides. By having virtual queue for all, this removes RAP as an issue as there will be no need for anybody to wait in a physical line.

    Not that I think an enforced virtual system will work.
     
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  14. imanautie

    imanautie TowersStreet Member

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    Talking of that in many of the group's where raps a big discussion topic it seems the viewpoint of LEGOLANDs rap implementation is poor due to merlin mishandling the system causing it to be less accessible, altrough rap at THORPE and Alton aren't exactly accessible to those who need it a lot of the time.
     
  15. Alsty

    Alsty TowersStreet Member

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    Rather than the virtual queue being for everybody, could it simply be a replacement for RAP?

    Timed tickets for all eligible guests seems like what RAP is meant to be.
     
  16. pluk

    pluk TowersStreet Member

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    This still gives RAP users and abusers a huge advantage over non RAP users, in that they can be in two places at once, be that in two queues or queueing while at lunch etc.

    If they are making changes to the RAP system they need to take the opportunity to remove this advantage. Free virtual queue for all would go some way towards this.

    I really believe that RAP use and abuse is now such an issue across the estate it must be one of the biggest blockers to effective running of the parks and ability to deliver guest satisfaction. A drastic change like a complete overhaul of the queueing system would be well justified.

    I suspect too much is being read into this job advert though.
     
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  17. jon81uk

    jon81uk TowersStreet Member

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    Or could everyone be reading way too much into a job advert than uses virtual queue as a synonym for paid fasttrack.
     
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  18. AT86

    AT86 TowersStreet Member

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  19. Skyscraper

    Skyscraper TowersStreet Member

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    That's interesting. Either the closing date has passed, they've changed their mind or it was a mistake.
     
  20. jon81uk

    jon81uk TowersStreet Member

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    They've read this thread, saw how much people read into the use of the phrase virtual queue and changed it to fasttrack.
     
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