Poopoohead
TS Member
Booked my usual September weekend a few weeks back but had an email with some kind of offer today so I checked the price difference and it was quite considerable, rang the hotel booking line and they allowed me to cancel and rebook at the lower price. I’m very quick to criticise the hotels (and rightly so!) but credit where it is due, was pleasantly surprised by this good service. Guy on the phone very knowledgeable and friendly too