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Food & Beverage: The Aramark Era begins

GaryH said:
Its the way its presented though! Like the breakfast in the pizza box, just no disguising how cheap it is compared to the price being paid. There are ways to make something that is cheap look more expensive than it is! If they had put it into a smaller white bowl to make it look more and stuck a sprig of something green on top which could easily be removed it would be something and hardly rocket science! It looks nothing more than a quid's worth in that picture!
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If someone has ordered plain pasta, no sauce for a picky child I would definitely not expect a "sprig of something green on top" as that alone could be enough for the child to choose not to eat it.
 
jon81uk said:
If someone has ordered plain pasta, no sauce for a picky child I would definitely not expect a "sprig of something green on top" as that alone could be enough for the child to choose not to eat it.
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Fair enough. Green jelly bean on top then 👌
 
Steve74 said:
$50 / £40ish for this? Absolutely disgusting prices. Brisket, fries, drink and cookie at Seaworld Orlando. That's if you don't have a dining package.

1748432011525.png

I mean, I know we slate Aramark (quite rightly at times), but at least they are a way off from this price point at the moment.

Taken from:

From: https://youtu.be/jqvE_R5dSPY?si=DmK_5Bcn-yZTSzlZ&t=1143
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Amarark are way off the quality of that meat too!

This is a slightly unfair comparison, the price is slightly on the steep side yes, but it's not far off reality. Brisket has become more expensive recently.

I paid £26 for half a pound of proper brisket recently at a UK high street restaurant, another £4 for fries and £4 for a drink. We are already at £34 there. That photo looks like Universal are giving you around the same amount of meat weight wise. The cheapest ive found half a pound of proper slow cooked brisket on its own, is for around £22 in the UK.

So getting brisket of all meats, with fries, drink and a cookie for £40, in a themepark.....that's pretty good to be honest. Pretty good when compared to what we currently pay in UK high streets right now.

You want 'cheap', Go eat the highly processed burgers or nuggets. Proper, slow cooked brisket is costing much more recently all over the earth. A sad but true reality.
 
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DistortAMG said:
Amarark are way off the quality of that meat too!

This is a slightly unfair comparison, the price is slightly on the steep side yes, but it's not far off reality. Briskett has become more expensive recently.

I paid £26 for half a pound of proper briskett recently at a UK high street restaurant, another £4 for fries and £4 for a drink. We are already at £34 there. That photo looks like Universal are giving you around the same amount of meat weight wise. The cheapest ive found half a pound of proper slow cooked briskett on its own, is for around £22 in the UK.

So getting briskett of all meats, with fries, drink and a cookie for £40, in a themepark.....that's pretty good to be honest. Pretty good when compared to what we currently pay in UK high streets right now.

You want 'cheap', Go eat the highly processed burgers or nuggets. Proper, slow cooked briskett is costing much more recently all over the earth. A sad but true reality.
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Aramark can do quality not all of their food is bad. Its more the expense I think people have a problem with
 
Hid said:
Aramark can do quality not all of their food is bad. Its more the expense I think people have a problem with
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A fair point, quality I am yet to see however. Especially for the price point.

As expected the brisket at the smokehouse in Chessington, while cheaper, looks drier than the Sahara desert, going off Google photos posted by customers.
 
DistortAMG said:
A fair point, quality I am yet to see however. Especially for the price point.

As expected the brisket at the smokehouse in Chessington, while cheaper, looks drier than the Sahara desert, going off Google photos posted by customers.
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Try the Nemesis Chicken its actually decent, and the food at Coach house Confectionary
 
DistortAMG said:
A fair point, quality I am yet to see however. Especially for the price point.

As expected the brisket at the smokehouse in Chessington, while cheaper, looks drier than the Sahara desert, going off Google photos posted by customers.
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I mean the place also failed Food Hygiene when it was inspected so I doubt I'll be getting close to try it.
 
It’s no wonder I don’t bother with food at towers much now,

I had the new ice cream at burger kitchen last week and they are actually nice and not too badly priced.

Discovered they actually sell them in Just Chicken as well, we ordered just an ice cream and it took about 20 mins for it to come.

It wasn’t really the staff fault as there was only two staff doing the work at the counter, but it just looked so unorganised.

I then asked for a spoon and the woman couldn’t find one anywhere. And said could I have a fork instead. In the end after asking pretty much every staff member in the restaurant they sent someone off to find some.

The woman then kept making more ice creams and of course people kept asking for a spoon.

In the end they had to remake the ice creams because they had melted by the time someone found some spoons.

IMG_9531.jpeg
 
djtruefitt said:
The woman then kept making more ice creams and of course people kept asking for a spoon.

In the end they had to remake the ice creams because they had melted by the time someone found some spoons.
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Does no one have any common sense any more? Did it never occur to her to stop making something while waiting for the spoons? While this is definitely a failure of managing the unit correctly and having adequate staff levels, it sounds like every single employee at every level should share the blame to an extent. But also I suppose pay peanuts and get monkeys.
 
djtruefitt said:
I then asked for a spoon and the woman couldn’t find one anywhere. And said could I have a fork instead.
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If only someone would design a combination of a SPoon and a fORK. This time next year Rodney..... They could call it, I dunno, a SPOFO. And for those with melted ice-creams, just change the name to - I dunno - a milkshake. No extra charge!😁
 
djtruefitt said:
It’s no wonder I don’t bother with food at towers much now,

I had the new ice cream at burger kitchen last week and they are actually nice and not too badly priced.

Discovered they actually sell them in Just Chicken as well, we ordered just an ice cream and it took about 20 mins for it to come.

It wasn’t really the staff fault as there was only two staff doing the work at the counter, but it just looked so unorganised.

I then asked for a spoon and the woman couldn’t find one anywhere. And said could I have a fork instead. In the end after asking pretty much every staff member in the restaurant they sent someone off to find some.

The woman then kept making more ice creams and of course people kept asking for a spoon.

In the end they had to remake the ice creams because they had melted by the time someone found some spoons.

IMG_9531.jpeg
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Like something from a Blackadder Sketch, or dare I saw Fawlty Towers.

It really is an embarrassment, my only advice would be actively don’t spend money there. Or if you’re on park only spend it in Eastern express. Leave bad reviews.

They might finally get the message it’s not acceptable.
 
Not so much pay peanuts, get monkeys, that is unfair to the actual working staff.
If they have no cutlery, that is not the "monkeys" issue, it is management incompetence, surely.
More a question of why management hasn't put the actual physical facilities in place for the staff to do a proper job?
Management and administrative procedures completely at fault, not the poorly paid service employees...
Pick on the right staff.
 
rob666 said:
Not so much pay peanuts, get monkeys, that is unfair to the actual working staff.
If they have no cutlery, that is not the "monkeys" issue, it is management incompetence, surely.
More a question of why management hasn't put the actual physical facilities in place for the staff to do a proper job?
Management and administrative procedures completely at fault, not the poorly paid service employees...
Pick on the right staff.
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The post stated "The woman then kept making more ice creams and of course people kept asking for a spoon." that is directly the employee who was making them not thinking. Yes it is a management issue not having enough stock of spoons. But as I said, everyone should have some common sense and just stop and think "if I don't have any spoons to hand out, maybe I should pause making more ice cream until the spoons arrive".
While the whole thing is a failure of managing the unit correctly, even the lowest paid person should have enough common sense to consider that if you are missing an component you need to stop making the product.

Also of course the phrase "pay peanuts and get monkeys" is criticising the management, it is the rate of pay and the recruitment process that is the issue. Pay someone enough to care about their job.
 
I imagine if the lowly sales employee actually stopped selling product, because of a minor issue, they would be in more trouble.
Sales at all costs, to hell with the practicalities.
 
Anyone who has ever worked in food service will know that you need to get those orders out. KPIs come before all, they will probably already be in enough bother for breaching them let alone for refusing orders.

Selling ice cream tubs without spoons seems like something Aramark would absolutely do; spoons would add on a penny to their expense bottom line and we can't be having that.
 
rob666 said:
I imagine if the lowly sales employee actually stopped selling product, because of a minor issue, they would be in more trouble.
Sales at all costs, to hell with the practicalities.
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Given its a touchscreen ordering process, the sales would just keep coming anyway. The sales are coming at all costs with no regard to the practicalities already. The touchscreen might allow way more orders than the staff can handle anyway (which sounds like it is the case).
The employee is just producing the goods and handing them to the customer.
In a way its more like a factory, where they just assemble something and hand it over, but if it was a vital component the production would stop anyway. If they ran out of cups to put the ice cream in, they wouldn't just keep serving it into their hands and passing it over? Therefore similarly I'd hope someone to have enough common sense after making the first one and finding no spoon to pause and think at least.
dave___ said:
Selling ice cream tubs without spoons seems like something Aramark would absolutely do; spoons would add on a penny to their expense bottom line and we can't be having that.
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As a manager, I would rather hear "I paused making these ice creams to wait for the spoons to come from the store room as they were melting and getting returned" instead of "I had to remake ten ice creams so we wasted ten sets of ingredients". The wasted ice cream has to be worth more than the spoon!
 
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