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Sorry yes, this was a mistype. 12 months validity from the date of collection. Ive had a couple of calls from Merlin now and one from Mr Varneys office who advises that the feedback has not gone unnoticed, being passed to the relevant directors/managers to look at. They agreed it makes no...

Because although its nice to have, I don't really see the need to have it outwardly visible all the time. Everyone can see you have paid for fastpass when you are in the fastpass queue, so dont really see why it should be on view permanently. Also, the only place I found convenient was hanging...

Agree, to be fair Im probably overly harsh on the lanyards. The hoodies and T-shirts though....

If somebody is already in the Qbot/fastpass queue, everyone knows they aren't there by accident and they have paid to shortcut the queue. So what possible need would there be to reinforce and clarify this situation with some special attire I don know. Thank you for your kind offer, but really...

Personally when meeting with friends, I have them rely on my face as a method of identification. If meeting with a group of strangers for the frst time, then yes, I can see the benefit of a lanyard or similar. After this initial meeting however, I again return to the face, as I find it has...

Other than in the example on this thread, where it was. As for wearing self made clothing with VIP emblazened, and VIP lanyards like some form of Mayoral chain, that simply enforces the self ego massaging that accompanies this attitude imho. Perhaps its just me, but I spent my time with the...

Irrelevant. I'm pointing out the arrogant, self entitled attitude of asking to take a party of 26 people on at once in the first place.

Got a phone call today from somebody after I sent the email. He kindly offered to send out a couple of photo passes for us to use at Alton Towers, but couldnt really offer an explanation as to how the system works the way it does, but did agree that it seems illogical. Basically you can renew...

Apologies for replying to an old post, but I must respectfully disagree wit this. It is entirely the passholders responsibility to have consideration for other people and not even make a request that they know is unfair to other guests in the park. Its called having a basic level of respect...

Thanks for this, I'll email tonight. However, as I'm here for a second day tomorrow, and it's busier than expected, I'm considering a qbot. Even the ultimate just to maximise our use of the park. We've managed 4 big rides today. And opinion on the qbots? Is the ultimate worth it over the...

Yes the typical "computer says no" answer, even from somebody in the position of park manager was quite disappointing. All I wanted was the 12 months of premier that I paid for to start at the end of my current annual pass. Instead I'm now likely to spend that elsewhere. Brilliant sales work...

Nope, I was told that they can't print any pass with an expiry date more than 12 months ahead of the date they print them. I wasn't expecting a bonus on my existing pass, but 4 more passes valid for 12 months from the expiry of my current passes. I could understand the difficulty of both...

I'm currently a Merlin annual pass holder (standard). Expiring in April 19. However, a leaflet arrived in my post box early August showing offers available if I renew early. Although it was 8 months early at the time, I thought I'd take it up, upgrade to premium and renew at the same time. So I...

Oh lord. I don't care if saying this puts me on a black list for the passes, but it would really take a special kind of nob to wear something like that. Though branding it VIP is bound to attract a certain proportion of that element I guess. Not so sure I want to be associated with that now...

No offense taken at all @PhantaDad2017 I agree with everything you have said, it is an antisocial policy and I would preffer that it didnt exist at all, then everyone gets a fair crack at the whip, but as its ot of the bottle its a case of morality vs wanting to get on the rides. Looking at the...

Ive seen people wearing their premium pass on a lanyard - what is all that about? My standard ones are in my wallet and come out for food etc, but Id still put a sticker over the VIP bit out of principal. Please tell me you are joking about the hoodie. They don't sell that do they!? That...

Its not that I dont like the park or think it is "bad". I may well do exactly what you are doing once we have experience of the European parks. The children are of an age where an annual pass for Merlin is looking like it might be useful. This year is the first year we have had them, and we...

Some very fair points I agree, though it can be viewed from another angle. Long post warning.... Most of the time we do queue, in fact Ive not used a fast pass at all with the kids yet. Key word being "yet". I can see it coming though. During our visit to Alton Towers this week the longest...

We stopped in the hotel as a special night/day out for my sons 6th birthday. We had early access to the park included and thought it would be great for both our son and his 3 year old sister (well 4 in a couple of weeks or so). When we got to the monorail, it wasnt open. No idea when it...

The european parks is a good shout. Were swapping our usual 2 weeks all inclusive next year to earlier in the year and aim to spend the summer holiday time in Europe a bit of culture and something different for the kids. If we can tie this in with a visit or two to one or more of the european...