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2019: General Discussion

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jmc said:
67931460_10157076732606201_7868007442024497152_o.jpg


Towers are running an event next weekend for National Rollercoaster Day, and more importantly to celebrate Nemesis 25th Anniversary.

More details to be announced...
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We're on park Thursday, Friday and Saturday. Excitement is building, especially after seeing this.
 
jmc said:
67931460_10157076732606201_7868007442024497152_o.jpg


Towers are running an event next weekend for National Rollercoaster Day, and more importantly to celebrate Nemesis 25th Anniversary.

More details to be announced...
Click to expand...

They've even released the final-proof they have sent to Leek Signs for printing onto vinyl.
 
Unicorns_are_lovely said:
The same could be said for staff at BPB, probably more so, but they really are on the whole a pleasant bunch dealing with the same complaints from the public

At the end of the day, minimum wage or not, AT staff are being paid to do a job working with the public and being the face of the park. If they can't do that with a pleasant manner then something needs sorting. Without coming across as a grumpy old moo they need some more senior staff supervising in my opinion, maybe that does need better pay? !
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Although different industries I’ve worked for 4 different restaurant chains in the past 4 years. 2 of which had no incentives for staff to better themselves, no support, no additional extras except pay, and no reward or praise system.

I’m now at a chain which consistently falls within the Top 100 Times companies to work for, which offers so much in terms of staff rewarding. Stuff like paid holidays/trips abroad every year, conferences abroad annually, maximum 8 hour days, progression system, free meals, great pay, a weekend off every 4 weeks (unheard of in retail/hospitality!) regional parties every 3 months all paid for, etc etc. And my point is staff morale is so much better than the other places I’ve been. People work together better, people enjoy their work more, staff turnover is low, thus having a great impact on customers and staff feel more valued!

If Merlin want to provide great customer service you have to start with your staff and what they’re happy/unhappy about. Some things can’t be fixed so easily but small things mean a lot to employees, and some things can be small and cheap but have a vast impact. Merlin can quite easily provide their staff with more incentives and more rewards apart from pay. You can offer minimum wage but put in place tons of extras and rewards which mean so much more to staff than a few extra quid a year in their pocket. Having a supervisor micromanaging you every 5 minutes will have minimal impact on morale or service, perhaps more organisation though.

The company put money before assets, and your staff are your biggest asset to success and long term customer satisfaction.
 
@kydog1299 The only thing I don't like is the "one weekend off in four", if you want me to work weekends, you give me two days off during the week, otherwise I'm not working over the weekend would be my attitude, but perhaps I'm just stuck in the 80's and it's another reason why I'm self employed.

(But do you get days off during the week, or are you expected to work for 21 days straight before you get two off?).
 
One in four off is pretty typical for the industry I think.
I did 48 hour weekends every other weekend for twenty years.
I now do odd saturday mornings, but only for customers I like!
And yes Ian, the joys of being self employed!
I've had enough now, I'm going to ride a rollercoaster.
Some of my punters block my car in on the drive, so I can't sneak off to the Beach.
 
kydog1299 said:
Although different industries I’ve worked for 4 different restaurant chains in the past 4 years. 2 of which had no incentives for staff to better themselves, no support, no additional extras except pay, and no reward or praise system.

I’m now at a chain which consistently falls within the Top 100 Times companies to work for, which offers so much in terms of staff rewarding. Stuff like paid holidays/trips abroad every year, conferences abroad annually, maximum 8 hour days, progression system, free meals, great pay, a weekend off every 4 weeks (unheard of in retail/hospitality!) regional parties every 3 months all paid for, etc etc. And my point is staff morale is so much better than the other places I’ve been. People work together better, people enjoy their work more, staff turnover is low, thus having a great impact on customers and staff feel more valued!

If Merlin want to provide great customer service you have to start with your staff and what they’re happy/unhappy about. Some things can’t be fixed so easily but small things mean a lot to employees, and some things can be small and cheap but have a vast impact. Merlin can quite easily provide their staff with more incentives and more rewards apart from pay. You can offer minimum wage but put in place tons of extras and rewards which mean so much more to staff than a few extra quid a year in their pocket. Having a supervisor micromanaging you every 5 minutes will have minimal impact on morale or service, perhaps more organisation though.

The company put money before assets, and your staff are your biggest asset to success and long term customer satisfaction.
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Which chain is this? Sounds like somewhere I’d want to spend my money.
 
IanSR said:
@kydog1299 The only thing I don't like is the "one weekend off in four", if you want me to work weekends, you give me two days off during the week, otherwise I'm not working over the weekend would be my attitude, but perhaps I'm just stuck in the 80's and it's another reason why I'm self employed.

(But do you get days off during the week, or are you expected to work for 21 days straight before you get two off?).
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What I mean is you get 2 days off a week (mid-week), and then a weekend off every 4 weeks, so that you still do get a weekend off now and again to go out or spend time with people who never work weekends!

AGL said:
Which chain is this? Sounds like somewhere I’d want to spend my money.
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Nando’s believe it or not! They put a huge emphasis on staff wellbeing. F&B was the worst of the bunch for staff morale/incentives.
 
Islander said:
That really surprises me lol - of course I've had some great customer service at Nando's, but generally it's anything but.
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Of course you aren’t always going to get 100% consistency across the entire chain of happy staff and great service, but if you look in places like Glassdoor it’s one of the higher-ranking companies to work for. Merlin could take a few lessons from it in my opinion! My point is more to do with recruitment levels and how to recruit more experienced staff/staff who are willing to stay in their roles and not look elsewhere thus increasing your staff turnover spend.
 
Ethan said:
What do people think the event thing is that towers are doing on national rollercoaster day
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What I hope - They somehow found an environmentally way to make the Nemesis rivers run red again to celebrate 25 years of it. (Probably never gonna happen but I can always hope)

What I think will actually happen - some more corny social media antics that will probably help them promote scare fest for more £££
 
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