2019: General Discussion

Discussion in 'General Discussion' started by WL18, 4th Nov 2018.

  1. rockstar223

    rockstar223 TowersStreet Member

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    Is anyone else finding that ride times across the resort are super unreliable nowadays? We got in the Smiler queue yesterday and it had a 100 minute time posted. It actually took almost 3 hours for us to get on. Same issue with Wickerman, it said 60 minutes but in reality it was almost 2 hours. Very disappointing day yesterday.
     
  2. Rick

    Rick TowersStreet Member

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    *rolls eyes*
     
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  3. GaryH

    GaryH TowersStreet Member

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    Re ride times, very difficult to judge accurately as there are so many factors at work here, i.e. weather, breakdowns, guest stoppages etc. I would guess many people dont use the app and those which do maybe dont use bluetooth so the queue times can be more accurate. I guess some of us can estimate the queue from where it is and no doubt may ride hosts do the same, but it will rarely be 100% accurate.
     
  4. AT86

    AT86 TowersStreet Member

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    I guess on a day like yesterday with poor ride availability they end up handing out priority passes like sweets which heavily impacts the fastrack queues for the other rides. In turn this messes with the usual estimations made by the ride teams as to how long a queue is.
     
  5. MaxPower

    MaxPower TowersStreet Member

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    This is the irony about ridetimes.

    Some people seem to follow it religiously when they're not at the park, but when i've try to use it at AT I found about as much use as a chocolate teapot.

    I swear they just make it up on rides such as the Rapids and RMT.
     
    Doublethink likes this.
  6. RoyJess

    RoyJess TowersStreet Member

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    Location:
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    Oblivion? Valhalla? or Apocalypse?
    Current ride times is an great example of this, check out Oblivion queue time, obviously a typing error, probably should read 48 minutes not 480 minutes :tearsofjoy::tearsofjoy::tearsofjoy:

    [​IMG]
     
  7. Rick

    Rick TowersStreet Member

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    They're running a single seat on a single shuttle with a single member of staff to save money :rolleyes:
     
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  8. djtruefitt

    djtruefitt TS Site Team Team Member

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    Yesterday was an awful day for the park, from start to finish.

    Monorail closed so had to walk, no idea when it opened.

    Spinball, Smiler and Oblivion all opened late. Smiler must have been about 11.30 with Oblivion being even later. This lead to dark forest having longer queues than usual.

    No idea what’s happening with Rita but the operations were dire, they weren’t even opening the air gates until the other train was back in to the break run, there just wasn’t any urgency what so ever.

    Elsewhere I experienced breakdowns on Galactica for a good 30 minutes and Oblivion for another 30-40 minutes. Add to that TH13TEEN closing early it meant all rides had long queues.

    I actually went to the box office to collect some FT from a previous issue and had to queue 45 minutes. Half the tills were unmanned and again there was no organisation. It makes me laugh cause every time anyone had an issue the staff member has to go to the back to ask the manager. Then they return, very rarely did the managers ever actually appear front of house. Surely you should just give your staff some responsibility, or the manager should be out the front.

    Finally fastrack queues across the park were massive, the Rita fastrack queue was out the entrance, which was about 30 minutes. The smiler FT was heading towards the bit where the single/disabled/FT queue splits. Again probably 30 minutes or so.

    Not helped by the fact 13 was closed and other rides kept closing.

    I wen guest services at the end of the day, who didn’t seem particularly interested. Again after the staff member went to the back they decided they could offer me one fastrack for a future visit. Was hardly worth even giving the feedback.


    It very much felt the park was understaffed in areas, Fried chicken had two out of the six tills open with one staff member sorting the meals out. Meaning the queue was to the door, when it could have been nothing with a few more staff.
     
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  9. AT86

    AT86 TowersStreet Member

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    Maintenance on the monorail going well.

     
  10. ringo

    ringo TowersStreet Member

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    How does that get missed on daily checks :confused: It would at least get picked up on the clean, oh wait :rolleyes:
     
    Last edited: 28th Oct 2019
    b2311e, DiogoJ42 and ThisGuy like this.
  11. Danny

    Danny TPWW's no.1 Fan

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    It's probably popped out during the day, as has happened before. It does highlight the sorry state of the monorail however.
     
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  12. Alsty

    Alsty TowersStreet Member

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    I hope he reported it to the ride hosts or the driver rather than just post it on Twitter, otherwise I'd think he posted for publicity rather than safety.
     
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  13. Danny

    Danny TPWW's no.1 Fan

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    In this day age, he's definitely done it for the likes.
     
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  14. Steve74

    Steve74 TowersStreet Member

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    With only that short clip to go by that looks like it's been pushed out of it's frame with some force. I'd say whatever fixes the window into the frame is meant to be inside that deep grove. So I think that has been kicked open or pushed with some force by a lovely member of public.

    To jump to conclusions and blame Towers' H&S procedures is a little unfair because this could've happened on the immediately previous journey and no-one noticed or reported it. That said, if it happened the day before and got missed on the daily checks then that's a different story.
     
  15. Alsty

    Alsty TowersStreet Member

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    I wonder if it was on one of the family friendly days...
     
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  16. BeccaH

    BeccaH TowersStreet Member

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    New to this forum - hi!
    At Alton Towers today for our last visit of the season and so far it's overwhelmingly poor.
    Went on Duel and my sister's blaster didn't work full stop, half the figures that pop out at you didn't, the bats weren't spinning and the the trommel is of course, still broken.
    Queued for Nemesis in an advertised 45 minute queue, waited 70 minutes. But we saw trains going around with pairs of seats left empty, in two cases a whole row was left empty. An extra staff member might be necessary there to make sure as many seats as possible are filled cos with the queue times today, it's not great to see loads of empty seats going round.
    Currently queueing for Galactica, and have been for an hour (advertised 60 minute queue). The ride went down 45 minutes ago and the generic announcement was played then the operator made an announcement over loudspeaker. This is fine, but after that there has been zero correspondence from ride staff to tell us what is going on.
    Really hoping a night ride on Wickerman will soften the blow of what's gone on today I know it's all nit-picky but for a park that is "second only to Disney" it's poor for all those effects on Duel to be broken.
     
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  17. Doublethink

    Doublethink TowersStreet Member

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    Welcome to the forum. I can tell your going to fit in here :D
     
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  18. Ethan

    Ethan TowersStreet Member

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    You think your day is going bad?! I paid £10 for wicker man fastrack to get on it for my first time in the dark, only to lose it and be told I can't get a replacement fastrack
     
  19. Rob

    Rob TS Forum Team Team Member

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    To be fair, it is not the park's fault if you lose a ticket of any sorts. Why should they give you a replacement? If they did then people could claim to lose them all of the time just to get extra fastracks!
     
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  20. AT86

    AT86 TowersStreet Member

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    In future buy the fastrack as an e-ticket via the app. That way it’s on your phone and you can’t lose it.
     
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