Since all Season Passes have the same expiry, this shouldn't be so much of a problem surely?
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2020: General Discussion
- Thread starter Danny
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imanautie
TS Member
You would think that but merlin don't have the best track record for having all passes collected in one transaction the same date on the system.
I'm not optimistic about it.
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Alsty
TS Member
- Favourite Ride
- Shambhala
No apparently about it, it's in their FAQs.
It does look like they're getting more confident with the dates though and are looking towards a July opening if possible.
It does look like they're getting more confident with the dates though and are looking towards a July opening if possible.
AT86
TS Member
Worth noting that if you are the type to buy a season pass each year then this offer of extending 2020 passes until 30th June 2021 will still mean you will pay the same amount as if the park hadn’t been closed for 3 months.
Come June 2021 you will need to buy a 2021 season pass to enable further visits that season and the price will be the same as if purchased in March. Unless they give some kind of reduced price offer that is.
Come June 2021 you will need to buy a 2021 season pass to enable further visits that season and the price will be the same as if purchased in March. Unless they give some kind of reduced price offer that is.
BarryZola
TS Member
People will still pay for them though even with that being the case. They can't exactly knock the price down either as they're about the same as a 1 day ticket or a bit more if you want the premium with free parking and Scarefest. At the end of the day it's a bit of a bummer that you've missed a few months of this season but if you're likely to visit 3-4 times when they do open then it's still good value to get one unless people want to be stubborn and just refuse on principle.
imanautie
TS Member
That's assuming they don't decide to put a 2020 extension for rest of 2021 upgrade offer in place.
I'm not sure if they will do that exactly but I expect they will use the opportunity to generate further revenue by some sort of upgrade, it might be extend for the season or it could be upgrade to map.
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BarryZola
TS Member
At the end of the day people could get a refund for this season's pass if they really wanted to. I bet most people won't though when they actually do the sums and realise that they're still getting decent value even on 3-4 visits on what will be left of this season. People moan about Merlin ripping people off but these passes have been an exception to that rule and are ridiculously cheap.
AT86
TS Member
They aren’t offering refunds as far as I know? They actually state on the website after the section on extending passes that ‘all other terms remain the same’ i.e no refunds.
AT86
TS Member
That wording does appear to have been removed from the website.
siralgenon
TS Member
If you want a refund you'll be able to get one by law because they've not provided you with the service you've paid for. It'll take some emailing but you'll get it.
Islander
TS Member
But it’s due to a situation completely out of their control - it’s an act of god. I don’t know their terms and conditions inside out, but they could argue that way quite easily.
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AT86
TS Member
The CMA is saying otherwise. Lots of info on their website which isn’t worth plastering here. But essentially if a business has been unable to provide an agreed service due to government restrictions regarding Covid-19 then consumers are entitled to a refund even under terms that state no refunds allowed. (Such as season passes).
Furthermore the option of a refund should be made just as clear as any option to move dates, provide credits etc.
You could argue Merlin are not exactly behaving in this manor. Although they aren’t alone in this of course.
Furthermore the option of a refund should be made just as clear as any option to move dates, provide credits etc.
You could argue Merlin are not exactly behaving in this manor. Although they aren’t alone in this of course.
The law is the law, the act of god disclaimer is to cover them selves it a ride was to break down, or the park is unable to open for a day or two.
A company can't implement unfair trade terms and if they are unable to provide a service or the goods, then you are entitled to a refund.
If you paid for something like accommodation, tickets or passes before the lock-down, you should be able to have a refund if you are unable to access your booking. However, anyone purchasing accommodation, tickets or passes after the lock-down, then you are probably going to have less of a leg to stand on as you knew the situation before you part with your money.
A company can get out of things if it has a force majeure clause in the contract. I believe Tui used it to not pay for hotel rooms this year in their resorts. If Alton has a clause in its contact, then it could get out of giving a refund, or anything for matter. Most contracts do have these clauses in them to cover them for any unforseen circumstances like war, natural events etc
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