2021: General Discussion

Discussion in 'General Discussion' started by Skyscraper, 2nd Nov 2020.

  1. Burbs

    Burbs TowersStreet Team Team Member

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    I feel as though the pre-show would be served better by a cattle pen queue line in there, but still with the doors operational (a la Symbolica). There'd be less huddling together and everyone would know where to stand. You'd also keep your place in the queue (a minor point, I know).
     
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  2. Poisson

    Poisson TowersStreet Member

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    Need to just splice in the old CATCF video about finding a coloured spot and staying spot on. That wouldn't ruin the immersion at all.
     
  3. Dan19F1

    Dan19F1 TowersStreet Member

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    Just got back from a great couple of days at Towers. The park was very busy but operations were very good meaning that I managed 38 rides over the 2 days without any fast track.
    I won’t go too into detail but I want to mention a couple of things:
    • The park is looking very clean at the moment and good to see live entertainment on the stage being enjoyed.
    • Ride availability was very good, I don’t think a single ride was closed for more than a couple of hours during the visit.
    • Operations on most things were great, Nemesis, Wicker Man and The Smiler especially.
    • The Retro Squad rides do look very out of place but they’re doing their job for this year, all 3 of them gaining queues.
    • Great to see Smiler’s SRQ open again, meant that we managed to get 10 rides on it over the last couple of days, each one with absolutely no queue.
    • A final mention to the Nemesis staff last night, where they had to close the ride due to a storm but they kept us all entertained and updated very well and evacuated the other train very quickly too.

    Just a couple of negatives though:
    • The refill stations all had huge queues throughout the day, they could do with installing some more of them throughout the park.
    • The operations on Mixtape and Roller Disco are awful. It felt like it took around 10 minutes between cycles to load and unload both, meaning what was a wait of 2 cycles for Roller Disco ended up being a 22 minute wait and 3 cycles for Mixtape was a 38 minute wait.
    • The car park exit at the end of the day needs improving, I got in the car at 5:50 yesterday and didn’t end up leaving the site until 7:15. They need more than one exit out of the main car park.
    • Galactica’s queue time was well underestimated both times we went on it. Admittedly it was only running one station with two trains for both rides so may have been harder to predict, however I think they should have adjusted the queue time accordingly.

    Overall though, we had a great time and look forward to returning soon, very impressed mainly with how Towers is looking and operating this year.
     
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  4. spinba11

    spinba11 TowersStreet Member

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    Galactica being on 2 stations shouldn’t mean the queue is underestimated, let’s say the queue is to the entrance, on 3 crafts and 2 stations it would be X minutes on 2 stations and 2 crafts it would be Y minutes and on 1 station and 2 crafts it would be Z minutes.
     
  5. Ethan

    Ethan TowersStreet Member

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    Yes but they've probably estimated the queue based on 3 craft instead of 2 hence why it was understated
     
  6. GaryH

    GaryH TowersStreet Member

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    Currently in the park and been told thirteen won’t open today. No reason given but if they know it’s closed from the very start and for all day it either staffing or technical problems
     
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  7. Ethan

    Ethan TowersStreet Member

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    Could well be staffing issues due to isolation. If they don't have enough staff then they can't operate the ride. This is why the isolation rules changing in a month is important for the park because if staff don't need to isolate then things like this won't happen. Off course it isn't towers fault but to not be able to operate a major attraction because of staff shortages indicates real problems with recruitment
     
  8. Rick

    Rick TowersStreet Member

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    I think that's a bit of a leap considering the current circumstances, given the volume of pings, it's not beyond comprehension that they have the staff on the payroll but not on the park.

    .... Or Intamin.
     
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  9. evilcod

    evilcod TowersStreet Member

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    Pirates of the Caribbean - Paris
    I wouldn't be surprised if they have a major issue with operators rather than just general short staffing. A large ride will only usually have a handful of trained operators on a well staffed season, so if isolations come into effect then they can easily be stuck.

    Staffing is an issue across ALL hospitality and tourist attractions this year so lets say a ride has 4 operators trained up for 2021 season.
    Operator1 tests positive for covid, they have to isolate
    The previous day they were sharing the cabin with Operator2, good chance they are told to isolate.
    You now have 2 operators left, either they both work 10 days straight to provide breaks each other or trained managers step in to cover breaks.
    Worst case is Operator1 was also sharing the cabin with Operator3 in the previous days then they are totally stuffed.

    Obviously this is all hypothetical but very possible.
     
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  10. BarryZola

    BarryZola TowersStreet Member

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    I feel pretty glad at the moment that I didn't bother renewing my Merlin Pass after it expired a couple of months back. They're still making it harder for pass-holders even though we've had 'freedom day' by forcing them to pre-book but having a limited availability. Add to this certain rides not being operated for whatever various reason. The pass just isn't enticing enough at these prices but with patchy park entry and ride availability. Just felt like sharing that with you haha.

    By the way, have they opened the Towers ruins this year?
     
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  11. AT86

    AT86 TowersStreet Member

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    Yes they have been open for most of the season and I believe are still open at the moment.
     
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  12. Poisson

    Poisson TowersStreet Member

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    I can also imagine Towers being reluctant to pay proper OT rates. Combined with the nicer weather people won't want to sacrifice days off.
     
  13. AT86

    AT86 TowersStreet Member

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    Does any company actually pay higher rates for overtime these days? It’s just your regular hourly rate paid for extra hours for most jobs isn’t it?
     
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  14. Poisson

    Poisson TowersStreet Member

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    Where I am pay double time OT at the moment, usually 1.5 time.
     
  15. Dave

    Dave TS Founding Member

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    I have no proof of this but I think that’s deliberate, my guess is they are going to get rid of the MAP as it currently works and what ever they do in the future will be more expensive and limited to keep numbers low (as annual passes go it’s actually quite cheep).

    I think someone in Merlin realised that annual passes are fine in small numbers when only the genuine regular attenders use it, but not so great when it’s advertised to the general population. Instead of having one big end date and thousands of people moaning collectively on social media they could be trying to ween as many people off the pass as possible before they take the plunge, but that’s just a guess.

    Plus the lanyard wearing AP holders look silly roaming the parks with their passes dangling off their necks so there might be aesthetic considerations ;)
     
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  16. Islander

    Islander TowersStreet Member

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    Such a ludicrous culture, have never understood it. Seems like it's just a way to feel entitled.
     
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  17. Dave

    Dave TS Founding Member

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    Possibly, it has to be said that whenever you see someone being rude to a member of staff there is a 70% chance said “Karen” will have an annual pass oscillating in front of their chest.

    When the VIP passes existing they had a 95% Karen factor.
     
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  18. Rick

    Rick TowersStreet Member

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    I have seen an admin from one of the Facebook groups with a clipboard at Box Office reeling off issues they had with their day, it was a sad sight to see.
     
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  19. Dave

    Dave TS Founding Member

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    Yeah this is why I couldn’t work on a customer service desk, I would have likely grabbed the clipboard off said person and started beating them over the head with it shouting “get a life”.
     
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  20. spinba11

    spinba11 TowersStreet Member

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    I can think of a few people who would do that, I’m with you Dave about shouting ‘get a life’. In all the years I was a VIP (6 years) I only went to complain 2 times, once was the host refusing me via the FT queue, the other was the host not letting me on Oblivion despite the fact that I was within 5m of the gate when she closed and it was obvious I was trying to get there before they closed it. The 2nd time was unrelated to being a VIP.
     
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