Dear Steve
As a valued Passholder, we are looking forward to welcoming you back to Alton Towers Resort this weekend for the start of the 2024 season and the eagerly anticipated debut of Nemesis Reborn!
Our teams have been diligently preparing for what promises to be an exceptionally busy, sold-out weekend. Despite the typical teething challenges that come with reopening the park, we assure you that our dedicated staff will promptly address any issues to minimise inconvenience.
At Alton Towers Resort, our aim is to deliver exceptional experiences for our guests, surpassing your expectations with every visit. Recognising that this weekend may not suit everyone's preferences due to high demand, we're offering you the flexibility to reschedule your booking to another day, free of charge.
To reschedule, simply login to the pre-book portal, cancel your existing pre-book and re-book for another date. If you encounter any issues or have specific inquiries, please don't hesitate to contact us below.
For those still planning to visit, we've compiled some top tips to enhance your experience during busy days:
- Utilise the free Alton Towers Resort App for ride wait times and park navigation.
- Plan your route in advance to maximize your time.
- Consider dining during off-peak hours to avoid crowds.
- Enjoy live entertainment throughout the Resort to complement your theme park experience.
We are also excited to be delivering our first Alton After Dark experience, aimed at ensuring you have the opportunity to experience as many attractions as possible into the evening.
Your satisfaction and enjoyment remain our top priorities, and we are dedicated to ensuring your visit to Alton Towers Resort is nothing short of extraordinary! While we aim to provide a seamless experience, we kindly request your cooperation in treating fellow guests and our colleagues with respect and courtesy throughout your visit.
In the unlikely event of any significant operational issues that may arise, our dedicated teams will be readily available to ensure your visit is as smooth and enjoyable as possible.
Thank you for your continued support and we can't wait to welcome you back to Alton Towers Resort this weekend!