Had lots of discussion on this last year...started again this year.
East entrance is dedicated to season pass holders...allegedly.
If there is a long queue in front of you, go to the security guy, complain that the entrance is for season pass holders only, and because of this you want to go to guest services to get your wristband.
If he (or she) refuses access, insist on the head of security be called, and insist on entrance to the park immediately.
This is guidance from a customer service manager on the park last year.
It has worked so far this year, but you must be blunt but polite.
The only person to argue was the customer service staff on duty...he insisted it wasn't a dedicated season pass entrance...I told him very bluntly that it had been for the last two seasons...and he needed to take it up with customer services management, as I already had done.
He issued my pass arguing that I should not enter the park without the entry pass.
I told him to take it up with the customer service manager...and to look up dedicated in the dictionary.
East entrance is dedicated to season pass holders...allegedly.
If there is a long queue in front of you, go to the security guy, complain that the entrance is for season pass holders only, and because of this you want to go to guest services to get your wristband.
If he (or she) refuses access, insist on the head of security be called, and insist on entrance to the park immediately.
This is guidance from a customer service manager on the park last year.
It has worked so far this year, but you must be blunt but polite.
The only person to argue was the customer service staff on duty...he insisted it wasn't a dedicated season pass entrance...I told him very bluntly that it had been for the last two seasons...and he needed to take it up with customer services management, as I already had done.
He issued my pass arguing that I should not enter the park without the entry pass.
I told him to take it up with the customer service manager...and to look up dedicated in the dictionary.