Chessington was an absolute shambles yesterday.
I expected the place to be busy (and it must have been close to capacity) but it was really beyond a joke. There shouldn't be so many people actually allowed into the park and operations on the day were really quite laughable.
Vampire went down about half an hour into the day (it didn't reopen), having already built up a queue of over two hours, and (from what I can gather) all guests in the queue line were redirected to guest services where they could get a free fastrack ticket valid on any ride of their choosing. The queue for guest services then stretched back through market square back to Pizza/Pasta buffet at one point.
The park was already heaving, fastrack had clearly already been oversold, and these additional 'free' fastrack tickets meant the main queue lines ground to a halt (the likes of Kobra and Fury were definitely running at at least a 70-30 ratio in favour of fastrackers at the merge point). On top of that the disabled/exit queue for most attractions was a constant flow, and they were getting 50% of all rides. No doubt this meant that people standing in the main queues then complained, and probably also received a free fastrack in response to this.
Here's a sample of ride queue times at the peak of the day:
Vampire - Closed
Fury / Zufari - 90mins
Kobra - 120mins
Tomb Blaster - 70mins
Dragon Falls / Bubbleworks / Seastorm / Tuk Tuk Turmoil - 60mins
Rattlesnake / Hocus Pocus Hall / Bubbleworks / Monkey Swnger / Black Buccaneer - 45mins
I can appreciate a park being busy, but when there isn't a single family / thrill ride on park with a wait time less than 45 minutes you know you're doing something wrong. The response to Vampire going down should have been "stop selling fastracks" not "give away lots of extra fastracks" because the park clearly couldn't handle it on top of the crowds. Ride close was extended until 7pm but the queues were still of a very similar length at this time (understandable, nobody had gotten on more than 5 or 6 rides, not accounting for the zoo) so this was really quite inadequate.
On top of this, the people operating the rides really didn't seem like they could give less of a toss about long queue times and throughput on the majority of attractions was abysmal. I usually have sympathy with ride staff on days such as these, but the way Dragon's Fury staff seemed to stop working to have a chat, Zufari staff didn't bother trying to fill cars and Monkey Swinger staff had nice, long chats with fastrackers when they should have been batching the ride left everybody with bitter tastes in their mouths yesterday I think.
I have experienced 'bad days' at Alton Towers due to overcrowding and fastrack, but nothing quite as laughable as this. I was with a friend visiting for the first time, his opinion? "This place is a joke", on that evidence, I'd have to agree. Not impressed.
On a sidenote, very disappointed with Zufari's "finale"... what the heck was that? A sprinkler?